At Enterprise Connect, Five9 unveiled a major expansion of its Fusion partner program, positioning it as a broader ecosystem designed to connect AI agents, enterprise data, and business applications into a unified customer experience (CX) framework. The update marks the next phase of the company’s Intelligent CX Platform strategy, aiming to help organizations overcome one…
Global contact centers have spent years solving audio quality problems—from background noise suppression to bandwidth optimization. But one challenge remains stubbornly persistent: understanding accents in real-time conversations. Now Krisp says it has a solution. The company has introduced Customer Accent Conversion, a real-time inbound speech technology designed to help contact center agents better understand customers…
As enterprises rapidly deploy artificial intelligence in the cloud, security teams are facing a new challenge: protecting complex AI workloads without slowing innovation. Orca Security is addressing that gap through a new strategic collaboration agreement with Amazon Web Services (AWS), aimed at delivering AI-powered tools that help organizations identify and remediate cloud risks faster. The…
As artificial intelligence reshapes industries and job roles worldwide, a new initiative aims to ensure the United States stays competitive while preparing its workforce for the shift. The Special Competitive Studies Project (SCSP) has launched a Task Force on AI and the Future of Work, bringing together leaders from government, academia, and the technology sector…
As enterprises race toward autonomous AI agents, reliability—not capability—is emerging as the biggest barrier to adoption. New research from Appier aims to address that challenge by introducing a framework designed to measure and improve how large language models (LLMs) make decisions under risk. The company’s latest research paper, “Answer, Refuse, or Guess? Investigating Risk-Aware Decision…
