Infosys, a global AI‑first consulting and technology services firm, announced a strategic collaboration with Harness, the creator of the AI Software Delivery Platform™, aimed at fast‑tracking the deployment of agentic AI solutions across complex enterprise environments. The partnership, revealed on April 7, 2026, merges Infosys’s Topaz Fabric and Cobalt cloud suites with Harness’s delivery intelligence to…
CrowdStrike’s Falcon Complete earns a 98% recommendation score in Gartner’s 2026 MDR Peer Insights, signaling strong AI‑driven threat defense. CrowdStrike (NASDAQ: CRWD) has been distinguished as a “Customers’ Choice” in Gartner’s 2026 Peer Insights “Voice of the Customer” report for Managed Detection and Response (MDR). The company’s Falcon Complete service achieved a 98 % willingness‑to‑recommend rating, based on 137 responses…
NICE (Nasdaq: NICE) has once again emerged as the single vendor to secure Gartner’s Customers’ Choice distinction in the 2026 Peer Insights Voice of the Customer report for Contact Center as a Service (CCaaS). The accolade, awarded for the third time to the company, reflects a strong consensus among verified end‑users who evaluated the platform through the…
Optimove, the creator of the Positionless Marketing suite and a leading player‑engagement platform for iGaming and sports‑betting operators, announced an agreement to acquire Smartico, the firm that introduced gamified CRM marketing to the online gambling sector. The deal, whose financial terms were not disclosed, is slated to close in the coming weeks. Market backdrop The…
AI‑driven service desks are reshaping enterprise software economics A fresh analysis from Automation Anywhere, the firm behind Agentic Process Automation (APA), reveals that its purpose‑built AI agents are dramatically altering the cost structure of IT service management (ITSM). The study, which examined millions of tickets across more than 70 enterprise deployments, found that the AI…
