At FutureNet World 2025 in West London, Vitria, a leader in the AIOps market, introduced its groundbreaking VIA AI with Knowledge™ platform. The new platform significantly enhances the predictive power and accuracy of Vitria’s VIA AIOps, enabling new levels of autonomy and self-healing network capabilities. This innovation introduces the concept of the “Knowledge Plane”—a machine and human-readable Knowledge Graph—designed to drive better decision-making and improve operational intelligence.
Elevating AIOps with Knowledge-Driven AI
The core of Vitria’s VIA AI platform lies in the Knowledge Plane, a sophisticated structure that incorporates structured knowledge into the network operations process. The Knowledge Graph accumulates critical knowledge necessary for detecting, diagnosing, and remediating outages and incidents within large telecom networks. This Knowledge Plane enhances the AI predictive power, enabling more accurate and efficient results in AIOps operations.
Dale Skeen, CTO and Co-Founder at Vitria, emphasizes the importance of Knowledge in creating self-healing networks. “AIOps is a key technology for enabling autonomous operations, and ‘Knowledge’ is the missing ingredient needed to make self-healing a reality.”
Capabilities of VIA AI with Knowledge™ Platform
1. Elevated AI Accuracy and Contextual Relevance
The Knowledge Graph enhances the effectiveness of AI Agents by providing them with contextually relevant information, improving prediction quality and operational decision-making.
2. Collective Intelligence and Shared Knowledge
When an AI Agent learns a concept, the knowledge is shared with other agents, leading to increased learning capacity and a virtuous cycle of improvement across the entire network.
3. Synergy Between Humans and Machines
The Knowledge Graph fosters collaboration between AI Agents and human operators, combining expert insights with AI-driven validation and enhancement, resulting in continuous operational improvement.
4. Autonomous Knowledge Acquisition
Specialized AI Agents autonomously build, maintain, and validate the Knowledge Graph, allowing for self-sustaining knowledge growth and reducing manual overhead.
5. Service-Based, Open, and Federated Architecture
VIA AIOps supports multi-agent architectures and facilitates open knowledge sharing, extending its benefits to other network functions such as capacity planning and service provisioning.
6. Accelerated Resolution and Continuous Improvement
By leveraging the Knowledge Graph, Vitria’s platform can dramatically reduce mean time to detect and resolve issues, while continuously learning and evolving for sustained operational excellence.
Transforming Autonomous Network Management
The launch of VIA AI with Knowledge™ marks a pivotal moment for Vitria in advancing autonomous network operations. This platform allows telecom operators to enhance their self-healing networks, including capabilities like:
- Dynamic traffic rerouting during fiber cuts.
- Rollback to last known good states for misconfigurations.
- Dynamic resource allocation to manage traffic spikes efficiently.
These capabilities ensure faster and more effective resolution of network issues, reducing downtime and increasing operational agility.
Join Vitria at FutureNet World 2025
JoMei Chang, CEO and Founder of Vitria, highlights the significance of the launch: “‘AI + Knowledge™‘ is a game-changer for the telecom industry, continuing Vitria’s mission to transform industry through innovation.”
To experience VIA AI with Knowledge™ firsthand and explore its transformative capabilities, visit Vitria at booth #34 at FutureNet World 2025.
