NLX, a leading AI platform for conversational experiences, has released the results of a commissioned survey exploring enterprise executives’ comfort with agentic AI. Conducted by QuestionPro, the survey gathered insights from 100 U.S. executives in large enterprises (5,000+ employees) to assess perceptions of AI decision-making, task automation, and customer experience impact.
Findings: Comfort with Agentic AI
47% of executives are fully comfortable with agentic AI making decisions and completing tasks for customers
40% are conditionally comfortable, depending on the specific task
Only 11% are not comfortable with agentic AI’s involvement
Comfort with AI Handling Specific Tasks
Executives were most comfortable with AI handling:
Travel planning
Grading papers
Job applications
However, some responses highlighted misconceptions about AI capabilities:
⚠ 22% would trust AI to prescribe medication
⚠ 14% would allow AI to handle air traffic control
Andrei Papancea, NLX Co-Founder & CEO, cautioned:
AI’s Potential to Enhance Customer Experience
Executives ranked the AI technologies with the highest potential for improving customer experience and satisfaction:
Robotic Process Automation (RPA) – 37%
Conversational AI Experiences – 35%
Autonomous Backend Systems – 28%
Survey Methodology
Conducted by QuestionPro in February 2025
Respondents from U.S. enterprises (5,000+ employees)
All respondents held director-level or higher positions
