Infosys, a global leader in digital services and consulting, has announced a strategic collaboration with LogicMonitor, a SaaS-based hybrid observability platform powered by AI. This partnership combines Infosys AIOps Insights with LogicMonitor’s Edwin AI to enhance IT operations observability, improving performance, reliability, and customer experience across complex IT systems.
1. Collaboration Goals and Benefits
- Integration of Infosys AIOps Insights and LogicMonitor’s Edwin AI to create a unified hybrid observability solution.
- Targets to reduce problem diagnosis and resolution times by up to 30%.
- Minimizes redundant alerts by up to 70%.
- Provides comprehensive visibility and persona-based insights across IT environments.
2. Industry Impact
- Empowers proactive IT issue detection, improved forecasting, and smarter business decisions.
- Addresses the challenges of managing complex IT environments spanning on-premises, multi-cloud, and edge devices.
3. Leadership Perspectives
- Michael Tarbet, LogicMonitor’s Global VP, highlights the importance of unified AI-driven observability for operational excellence and IT resilience.
- Anant Adya, EVP at Infosys, stresses the partnership’s role in enabling innovation and informed decision-making through AI-powered insights.
4. Customer Experience: Sally Beauty Holdings
- Patrick Atkins, Director of IT Operations at Sally Beauty Holdings, reports a 40% reduction in alert noise and improved proactive issue detection.
- Benefits include minimized downtime, enhanced operational efficiency, and strengthened IT ecosystem stability.
The strategic collaboration between Infosys and LogicMonitor marks a significant advancement in AI-powered hybrid IT observability. By integrating advanced AI tools, this partnership enhances operational efficiency, reduces downtime, and provides comprehensive insights, enabling enterprises to thrive in complex IT landscapes.
