LiveX AI joins forces with Zepp Health, a global leader in smart wearables and health technology, to redefine the customer experience on the Amazfit website. This transformative partnership integrates LiveX AI’s advanced AI Agent technology to enhance online customer interaction and engagement significantly.
- Enhancing Customer Journey:
- The partnership aims to revolutionize the customer journey from product education to post-purchase support.
- LiveX AI’s Multimodal Generative AI Agent provides personalized responses via chat, video, image, and voice, ensuring efficient assistance at every touchpoint.
- Cutting-Edge Technology Integration:
- LiveX AI leverages NVIDIA NIM inference microservices on Google Kubernetes Engine with NVIDIA GPUs.
- Achieving a 6.1x increase in average token speed, LiveX AI delivers real-time personalized experiences, including seamless customer support and instant product recommendations.
- Testimonial from Zepp Health CEO:
- Wayne Huang, CEO of Zepp Health, emphasizes the importance of personalized customer interaction.
- LiveX AI’s AI Agent ensures every visitor to the Amazfit website receives tailored assistance, enhancing the overall shopping journey and brand loyalty.
- Impact of the Partnership:
- Yujia Li, CEO of LiveX AI, highlights the transformative potential of generative AI in customer experiences.
- The LiveX AI Agent handles pre-sales inquiries, sales transactions, support issues, and upselling opportunities, offering a personalized and immersive experience.
The partnership between LiveX AI and Zepp Health marks a significant advancement in customer experience innovation. By integrating advanced AI technology, they deliver personalized and immersive interactions, setting new standards for online engagement and brand loyalty.