Liberate, a leading conversational AI platform revolutionizing the insurance industry, has achieved HIPAA certification, adding to its existing PCI and SOC2 compliance. This milestone positions Liberate to expand its services beyond insurance into the employee benefits and healthcare sectors while maintaining robust data security.
- Liberate’s Security Achievements
- HIPAA certification ensures compliance with healthcare data protection standards.
- Builds on previously achieved PCI and SOC2 certifications.
- Strengthens Liberate’s credibility in handling sensitive customer information.
- Enhanced AI Capabilities for Insurance and Healthcare
- AI agents provide 24/7 personalized support with zero wait time.
- Sophisticated speech capabilities available in English and Spanish.
- Integration with business workflows to elevate customer service quality.
- Benefits for Customers and Employees
- Reduced hold times and enhanced customer satisfaction.
- Streamlined processes for employees, freeing them to focus on meaningful tasks.
- Voice AI reduces manual work, improving employee satisfaction and efficiency.
- Market Impact and Expansion
- Positioned to serve industries like healthcare, insurance, and employee benefits.
- Liberate’s innovative AI solutions cater to a variety of verticals, enabling scalable improvements in customer experience and operational efficiency.
- Commitment to Security and Innovation
- CEO Amrish Singh emphasizes Liberate’s focus on balancing innovation and data security.
- “The trifecta of PCI, SOC2, and HIPAA compliance demonstrates our dedication to protecting customer data while delivering cutting-edge solutions.”
Liberate’s HIPAA certification marks a significant step in its journey to transform industries through conversational AI. By combining top-tier security with innovative AI-driven solutions, Liberate continues to redefine customer service and operational efficiency in insurance, healthcare, and beyond.
