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Technology and Development
PolyAI Unveils Its 2024 CX 100
January 18, 2024

PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience

PolyAI, the world’s premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This prestigious list recognizes 100 trailblazing individuals who have transformed the customer experience landscape with their unwavering dedication to innovation and empowerment, while keeping a customer-centric focus. Read More
AI Assistant, AI Core Technologies, Customer Experience
Databricks Announces Data Intelligence Platform
January 18, 2024

Databricks Announces Data Intelligence Platform for Communications, Offering Providers a Data Lakehouse with Generative AI Capabilities

Databricks, the Data and AI company, today launched the Data Intelligence Platform for Communications, a unified data and AI platform tailored for telecommunications carriers and network service providers. With the Data Intelligence Platform for Communications, Communication Service Providers (CSPs) benefit from a unified foundation for their data and AI, and can gain a holistic view of their networks, operations, and customer interactions without sacrificing data privacy or confidential IP. Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools. Read More
AI Core Technologies, Customer Experience, Data Intelligence, Large Language Models, Machine Learning
WiMi is Working on the Blockchain Secure Storage Strategy
January 16, 2024

WiMi is Working on the Blockchain Secure Storage Strategy Based on the MCMC Algorithm

WiMi Hologram Cloud Inc., a leading global Hologram Augmented Reality (“AR”) Technology provider, today announced that it is working on employing Markov Chain Monte Carlo (MCMC) to blockchain storage. A new blockchain storage strategy is being proposed that reduces the block information in different nodes according to a stochastic algorithm. This blockchain secure storage strategy utilizes MCMC to improve blockchain data storage security. The MCMC algorithm has a wide range of applications in the fields of random sampling, mathematical expectation estimation, and definite integral calculus. The security of blockchain is built on the base of randomness. Read More
AI Core Technologies, Augmented Reality (AR), Blockchain, Mixed Reality (MR), Virtual Reality (VR)
Report: AI is having a significant impact on enterprise-level customer engagement
January 15, 2024

Report: AI is having a significant impact on enterprise-level customer engagement

MessageGears, the leading cross-channel engagement platform for big consumer brands, announces the results of a study on AI and customer engagement. A key takeaway from the survey of enterprise marketers in companies with 500 or more employees is that the vast majority already use AI in their marketing – and it’s paying off. Read More
AI Core Technologies, AI in Marketing, Customer Experience, Reports
Microsoft unveils new generative AI and data solutions
January 12, 2024

Microsoft unveils new generative AI and data solutions across the shopper journey, offering copilot experiences through Microsoft Cloud for Retail

Ahead of NRF 2024: Retail’s Big Show, Microsoft Corp. on Thursday announced new generative AI and data solutions and capabilities for retailers that span the retail shopper journey, from enabling personalized shopping experiences, empowering store associates, and unlocking and unifying retail data to helping brands more effectively reach their audiences. Through new copilot templates on Azure OpenAI Service that allow retailers to build personalized shopping experiences and support store operations, the introduction of retail data solutions in Microsoft Fabric, new copilot features in Microsoft Dynamics 365 Customer Insights, and the launch of Retail Media Creative Studio in the Microsoft Retail Media Platform, Microsoft Cloud for Retail now offers more options for retailers to choose from to infuse copilot experiences throughout the shopper journey. Read More
AI Core Technologies, AI Innovation, Customer Experience, Generative AI
InMoment and Bright Expand Partnership
January 11, 2024

InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling

InMoment, the leading provider of Experience Improvement solutions, today announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. The offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX). Read More
AI Core Technologies, Customer Experience, Natural Language Processing
MeetKai’s latest AI-enabled metaverse technology at The Venetian Expo, Meeting Room Bellini 2003
January 10, 2024

World Leading AI-Metaverse Company MeetKai Returns to CES 2024, Unveiling Latest Open LLM Technology Offerings for the Masses, Previews of New Virtual Experiences, and Upcoming Metaverse Worlds

Today, metaverse and conversational AI company, MeetKai, announced its return to CES 2024, revealing its impressive slate of upcoming metaverse launches developed in collaboration with some of the world’s leading brands and advancements of its Generative AI platform built on top of 5 years of R&D. Marking its second consecutive year at the event, MeetKai invites attendees to visit The Venetian Expo, Bellini 2003 Meeting Room to explore the new realms of virtual experiences Read More
AI Core Technologies, AI Innovation, Augmented Reality (AR), Generative AI, Large Language Models, Mixed Reality (MR), Virtual Reality (VR)
CharacterX Secures Seed Round to Propel AI and Blockchain Integration in Web3
January 5, 2024

CharacterX Secures Seed Round to Propel AI and Blockchain Integration in Web3

CharacterX, a pioneering decentralized AI social network, today announced a significant 2.8 million round with 30 million valuation co-led by Lightspeed Venture Partners, INCE Capital, and Spark Digital Capital. Major investors include CGV, ZC Capital, GRI, Fermion Capital, 84000LP, Fan Zhang, etc. This investment underscores the surging interest in the Web3 and AIGC space, a sector receiving heightened attention recently in the crypto field. Read More
AI Core Technologies, Blockchain
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