Your study with Oxford Economics highlights that improving frontline workflows can deliver up to a 20% increase in productivity. What do you see as the most surprising or impactful finding from this research? Optimised frontline workflows are proving to be a catalyst for both productivity gains and customer experience improvements. The most striking finding from…
Artificial intelligence has been writing code, generating textbooks, and passing Ivy League exams—but now it’s authoring the curriculum itself. The California Institute of Artificial Intelligence (CIAI) has unveiled The Dawn Directive, the world’s first educational program fully created by an agentic AI system. Built on MindHYVE.ai’s autonomous platform and delivered via the company’s ArthurAI Virtual Learning Platform (VLP), the initiative marks a milestone moment: an AI not just informing education, but architecting it.
HONOR is no stranger to pushing smartphone hardware, but with the launch of the HONOR Magic8 Series in China, the company is signaling a much bigger shift: the smartphone is starting to behave more like an autonomous collaborator than a touch-first device.
Cresta, one of the fastest-rising players in customer experience AI, is pushing deeper into multilingual service with the launch of Real-Time Translation and a suite of global-ready AI capabilities. The updates mark Cresta’s biggest leap yet toward building a platform where human agents and AI agents can serve any customer, in any language, across any channel—without staffing dozens of specialized language teams or juggling external translation tools.
NEW PROVIDENCE, N.J.–(BUSINESS WIRE)–Kiswe, the global leader in streaming technology and services, today announced the launch of Kiswe Core, a next-generation cloud-based platform designed to simplify the streaming distribution process for the modern content owner. Built to allow premier content owners to automatically encode, format, authenticate, and reliably deliver multiple streams for each of their distribution partners from a single source feed, the debut of Kiswe Core marks the next phase in the company’s evolution, building on its success in cloud-based production tools and district-to-consumer (D2C) streaming partnerships.
Over the past 18 months, AI in the contact center has moved from proof-of-concept experimentation to a strategic mandate—and CX leaders are under pressure to prove value fast. At Five9 CX Summit 2025, the company introduced a slate of upgrades to its Genius AI suite designed to bridge one of the industry’s biggest gaps: the fragmentation between routing, analytics, quality management, and digital engagement.
BURLINGTON, Mass., Nov. 13, 2025 (GLOBE NEWSWIRE) — Progress Software, the trusted provider of AI-powered digital experience and infrastructure software, today announced early access for Progress® Agentic RAG for Sitefinity®—a breakthrough enterprise-grade capability that combines retrieval-augmented generation (RAG) with real-time content assembly inside the Sitefinity platform. This innovation introduces native, multilingual, agentic RAG-based AI technology to deliver dynamically generated user experiences driven by a site visitor’s prompt. With today’s news, Progress becomes the first to offer a generative CMS with built-in enterprise-grade RAG capabilities—integrating conversational AI with visually rich web experiences to transform how organizations discover, assemble and deliver hyper-personalized, intelligent content.
GoDaddy has entered the agentic AI arena with the launch of Airo.ai, a Beta platform designed to turn simple conversations into actionable outcomes for small businesses. The AI agent guides users through website creation, content management, and other essential tasks, offering a hands-free approach to digital operations.
The Milestone Developer Summit 2025 brought global innovators, developers, and technology partners to Copenhagen’s historic Carlsberg Museum, a site steeped in scientific discovery. The summit showcased the latest in open platform development, responsible AI, and hands-on experimentation, including the much-anticipated Hafnia Hackathon.
