Technology and Development
Afiniti, a global leader in customer experience optimization and artificial intelligence, has announced the availability of its eXperienceAI pairing solution in AWS Marketplace. This move allows Amazon Connect users to seamlessly integrate Afiniti’s AI-powered technology to enhance customer experiences, increase sales conversions, and lower service costs—all within the AWS ecosystem. By leveraging machine learning-driven customer-agent pairing, eXperienceAI optimizes contact center interactions, ensuring that customers are matched with the best agents for higher retention rates, improved revenue, and better service efficiency.
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Qualtrics, the pioneer in Experience Management, has introduced Experience Agents™, a new class of AI-powered agents that autonomously enhance customer and employee experiences. Unlike traditional transactional AI, these agents engage proactively, personalize interactions, and anticipate needs, helping organizations boost loyalty, improve engagement, and drive business growth. “Experience Agents represent a radical shift in what’s possible...
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At the Enterprise Connect Conference & Expo, Bandwidth Inc. (NASDAQ: BAND) is demonstrating how AI-driven, software-powered cloud communications help enterprise IT leaders simplify complexity, enhance security, and deliver superior customer and employee experiences. With advancements in AI, fraud prevention, and cloud migrations, Bandwidth is leading the way in helping global enterprises modernize their communications infrastructure and maximize ROI.
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The global Emotion AI Market, valued at $1.8 billion in 2022, is projected to grow to $13.8 billion by 2032, expanding at a 22.7% CAGR. This growth is fueled by advancements in AI & ML technologies, increased biometric & facial recognition adoption, and rising demand for emotion detection solutions across industries.
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CoreWeave, the AI Hyperscaler™, is teaming up with Bulk Infrastructure to establish one of the largest NVIDIA AI deployments in Europe at the N01 Datacenter Campus in Vennesla, Norway. This large-scale deployment will feature an NVIDIA GB200 NVL72 cluster with ultra-fast Quantum-2 InfiniBand networking, significantly expanding AI compute capacity in Europe.
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AGII, a pioneer in AI-driven blockchain technology, is revolutionizing Web3 ecosystems with predictive AI automation. By integrating machine learning models into smart contracts, AGII enhances efficiency, security, and scalability for decentralized applications.
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NLX, a leading AI platform for conversational experiences, has released the results of a commissioned survey exploring enterprise executives’ comfort with agentic AI. Conducted by QuestionPro, the survey gathered insights from 100 U.S. executives in large enterprises (5,000+ employees) to assess perceptions of AI decision-making, task automation, and customer experience impact.
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Menlo Security, a leader in browser security, has expanded its partnership with Google Chrome Enterprise to simplify zero trust access for both managed and unmanaged devices. This collaboration enhances security while maintaining a seamless user experience, particularly for BYOD users and contractors.
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Quadient has reaffirmed its position as a Leader on the Aspire Leaderboard, a ranking compiled by Aspire CCS that evaluates vendors in the Customer Communications Management (CCM) and Customer Experience Management (CXM) software market. The leaderboard is updated in real time, reflecting vendor innovations and strategic advancements.
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