Ada, the AI-native customer service automation company, today announced a partnership with Dixa, the conversational customer service platform. Together, the two solutions will deliver seamless AI-powered automation across the entire customer journey.
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MessageGears, the leading cross-channel engagement platform for big consumer brands, announces the results of a study on AI and customer engagement. A key takeaway from the survey of enterprise marketers in companies with 500 or more employees is that the vast majority already use AI in their marketing – and it’s paying off.
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Ahead of NRF 2024: Retail’s Big Show, Microsoft Corp. on Thursday announced new generative AI and data solutions and capabilities for retailers that span the retail shopper journey, from enabling personalized shopping experiences, empowering store associates, and unlocking and unifying retail data to helping brands more effectively reach their audiences. Through new copilot templates on Azure OpenAI Service that allow retailers to build personalized shopping experiences and support store operations, the introduction of retail data solutions in Microsoft Fabric, new copilot features in Microsoft Dynamics 365 Customer Insights, and the launch of Retail Media Creative Studio in the Microsoft Retail Media Platform, Microsoft Cloud for Retail now offers more options for retailers to choose from to infuse copilot experiences throughout the shopper journey.
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InMoment, the leading provider of Experience Improvement solutions, today announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. The offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX).
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Persistent Systems, a global Digital Engineering and Enterprise Modernization leader, announced a multi-year Strategic Collaboration Agreement with Amazon Web Services (AWS) to accelerate the pace of innovation and development of generative AI solutions for clients.
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Verint® , The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.
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Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta’s IT infrastructure and lead the development of new products to further expand Inbenta’s conversational AI platform with GenAI capabilities.
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AppDirect, the world’s leading B2B subscription commerce platform, today announced the development of its AppDirect AI Marketplace, an upcoming marketplace solution that allows technology providers and channel partners to easily create no-code personalized AI bots to enhance customer experiences and streamline operations. AppDirect’s AI Marketplace is designed to empower users to easily transform AI bot ideas into reality without needing any coding skills, while also offering a secure platform for sharing and effectively monetizing bots in various marketplaces.
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SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company’s strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV’s global standing in CX innovation.
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