Glassbox, a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. This innovation eliminates the substantial gap in data collected by traditional VoC programs, which capture feedback from an average of 4% of customers, thus not accounting for the experiences of most customers.
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OfficeSpace Software, the top-rated workplace management software on G2’s software review site, announced Andres Avalos as its Chief Product Officer
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Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.
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The partnership between Prophecy International and SOFTEL, which brings together emite’s analytics with SOFTEL’s artificial intelligence and cloud capabilities, aims to revolutionize customer experiences in essential sectors while expanding market opportunities in North America. Prophecy International, a global software solutions company, has announced its strategic partnership with SOFTEL Communications, a leading managed services artificial intelligence (AI) provider with a...
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Medallia, Inc., the global leader in customer and employee experience, today announced at its Experience ‘24 conference four ground-breaking artificial intelligence (AI) innovations that will fundamentally change how organizations can personalize customer and employee experiences.
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Socure, the leading provider of Artificial Intelligence for digital identity verification, sanction screening and fraud prevention, today announced its Socure ID+ Platform has achieved authorization from the Texas Risk and Authorization Management Program (TX-RAMP).
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ActionIQ, the leading Enterprise Customer Data Platform, announced today the launch of CX.AI, a suite of AI-enabled solutions purpose-built for customer experience (CX), marketing, and data teams.
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TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has been recognized as the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region, highlighting its innovation, leadership, and best practices as a Cisco partner.
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AutoService AI, a quickly-emerging AI provider for retail automotive dealerships nationwide, announced that it has added French and Spanish language to its digital voice assistant technology. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service in the caller’s preferred language.
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