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Customer Experience
SOFTEL Communications partners with Prophecy International to deliver superior, data-driven customer experience solutions
February 12, 2024

SOFTEL Communications partners with Prophecy International to deliver superior, data-driven customer experience solutions

The partnership between Prophecy International and SOFTEL, which brings together emite’s analytics with SOFTEL’s artificial intelligence and cloud capabilities, aims to revolutionize customer experiences in essential sectors while expanding market opportunities in North America. Prophecy International, a global software solutions company, has announced its strategic partnership with SOFTEL Communications, a leading managed services artificial intelligence (AI) provider with a... Read More
AI Communications, AI Core Technologies, AI Innovation, Customer Experience
Socure Achieves TX-RAMP Level 2 Certification to Help Texas State Agencies Deliver Seamless Digital Identity Verification
February 2, 2024

Socure Achieves TX-RAMP Level 2 Certification to Help Texas State Agencies Deliver Seamless Digital Identity Verification

Socure, the leading provider of Artificial Intelligence for digital identity verification, sanction screening and fraud prevention, today announced its Socure ID+ Platform has achieved authorization from the Texas Risk and Authorization Management Program (TX-RAMP). Read More
AI Core Technologies, AI Innovation, Customer Experience, Digital Transformation, Machine Learning
TTEC Digital wins Cisco Partner Summit 2023
January 24, 2024

TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region

TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has been recognized as the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region, highlighting its innovation, leadership, and best practices as a Cisco partner. Read More
Customer Experience, Digital Experience
AutoService AI, a quickly-emerging AI provider for retail automotive dealerships nationwide, announced that it has added French and Spanish language to its digital voice assistant technology. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service in the caller’s preferred language.
January 22, 2024

AutoService AI Launches French and Spanish Language Digital Voice Assistants for Automotive Dealerships

AutoService AI, a quickly-emerging AI provider for retail automotive dealerships nationwide, announced that it has added French and Spanish language to its digital voice assistant technology. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service in the caller’s preferred language. Read More
AI Automation, AI Core Technologies, AI Innovation, Customer Experience
PolyAI Unveils Its 2024 CX 100
January 18, 2024

PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience

PolyAI, the world’s premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This prestigious list recognizes 100 trailblazing individuals who have transformed the customer experience landscape with their unwavering dedication to innovation and empowerment, while keeping a customer-centric focus. Read More
AI Assistant, AI Core Technologies, Customer Experience
Databricks Announces Data Intelligence Platform
January 18, 2024

Databricks Announces Data Intelligence Platform for Communications, Offering Providers a Data Lakehouse with Generative AI Capabilities

Databricks, the Data and AI company, today launched the Data Intelligence Platform for Communications, a unified data and AI platform tailored for telecommunications carriers and network service providers. With the Data Intelligence Platform for Communications, Communication Service Providers (CSPs) benefit from a unified foundation for their data and AI, and can gain a holistic view of their networks, operations, and customer interactions without sacrificing data privacy or confidential IP. Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools. Read More
AI Core Technologies, Customer Experience, Data Intelligence, Large Language Models, Machine Learning
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