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Customer Experience
Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
Glassbox, a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. This innovation eliminates the substantial gap in data collected by traditional VoC programs, which capture feedback from an average of 4% of customers, thus not accounting for the experiences of most customers. Read More
SOFTEL Communications partners with Prophecy International to deliver superior, data-driven customer experience solutions
The partnership between Prophecy International and SOFTEL, which brings together emite’s analytics with SOFTEL’s artificial intelligence and cloud capabilities, aims to revolutionize customer experiences in essential sectors while expanding market opportunities in North America. Prophecy International, a global software solutions company, has announced its strategic partnership with SOFTEL Communications, a leading managed services artificial intelligence (AI) provider with a... Read More
Socure Achieves TX-RAMP Level 2 Certification to Help Texas State Agencies Deliver Seamless Digital Identity Verification
Socure, the leading provider of Artificial Intelligence for digital identity verification, sanction screening and fraud prevention, today announced its Socure ID+ Platform has achieved authorization from the Texas Risk and Authorization Management Program (TX-RAMP). Read More
TTEC Digital wins Cisco Partner Summit 2023
TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has been recognized as the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region, highlighting its innovation, leadership, and best practices as a Cisco partner. Read More
AutoService AI, a quickly-emerging AI provider for retail automotive dealerships nationwide, announced that it has added French and Spanish language to its digital voice assistant technology. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service in the caller’s preferred language.
AutoService AI, a quickly-emerging AI provider for retail automotive dealerships nationwide, announced that it has added French and Spanish language to its digital voice assistant technology. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service in the caller’s preferred language. Read More
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