Birdeye, the leading reputation and customer experience platform for local businesses is proud to announce the launch of Birdeye Social. Read More
Blueshift, the leading platform for intelligent customer engagement, announced three new powerful capabilities that help brands leverage customer data & LLMs in their cross-channel marketing. Read More
Vyopta, the global leader in digital collaboration and experience optimization, today announces the launch of Aviator, an innovative AI-assisted support system designed to empower customers. Read More
Renesas Electronics Corporation, a premier supplier of advanced semiconductor solutions, today announced the development of embedded processor technology that enables higher speeds and lower power consumption in microprocessor units (MPUs) that realize advanced vision AI. Read More
Glassbox, a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. This innovation eliminates the substantial gap in data collected by traditional VoC programs, which capture feedback from an average of 4% of customers, thus not accounting for the experiences of most customers. Read More
OfficeSpace Software, the top-rated workplace management software on G2’s software review site, announced Andres Avalos as its Chief Product Officer Read More
Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk. Read More
The partnership between Prophecy International and SOFTEL, which brings together emite’s analytics with SOFTEL’s artificial intelligence and cloud capabilities, aims to revolutionize customer experiences in essential sectors while expanding market opportunities in North America. Prophecy International, a global software solutions company, has announced its strategic partnership with SOFTEL Communications, a leading managed services artificial intelligence (AI) provider with a... Read More
Medallia, Inc., the global leader in customer and employee experience, today announced at its Experience ‘24 conference four ground-breaking artificial intelligence (AI) innovations that will fundamentally change how organizations can personalize customer and employee experiences. Read More