etailers with substantial flexibility to harness the combined potential of the commercetools platform and Algolia’s AI Search functionality: Read More
Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce that we have been chosen for inclusion in this year’s Enterprise Connect’s 2024 Innovation Showcase (EC24). Each year the Innovation Showcase recognizes a handful of trailblazing companies aligned with a theme. In 2024, the theme is Customer Experience. Read More
Five9, provider of the Intelligent CX Platform, today announced GenAI Studio, an industry-first solution that allows organizations to take general purpose, off-the-shelf Generative AI models, such as OpenAI, and customize them for the contact center in just a few clicks. Read More
Bounteous x Accolite, the digital innovation partner of the world’s most ambitious brands, and Persado, the Motivation Artificial Intelligence (AI) company, today announced a strategic partnership that will harness Persado’s proprietary language knowledge base and GenAI tools to advance commerce and marketing experiences across a broad range of industries such as retail, restaurant, and financial services. Read More
Oracle CloudWorld — Oracle today announced new generative AI capabilities within the Oracle Fusion Cloud Applications Suite that will help customers improve decision making and enhance the employee and customer experience. Read More
Birdeye, the leading reputation and customer experience platform for local businesses is proud to announce the launch of Birdeye Social. Read More
Blueshift, the leading platform for intelligent customer engagement, announced three new powerful capabilities that help brands leverage customer data & LLMs in their cross-channel marketing. Read More
Vyopta, the global leader in digital collaboration and experience optimization, today announces the launch of Aviator, an innovative AI-assisted support system designed to empower customers. Read More
Renesas Electronics Corporation, a premier supplier of advanced semiconductor solutions, today announced the development of embedded processor technology that enables higher speeds and lower power consumption in microprocessor units (MPUs) that realize advanced vision AI. Read More