New research finds 64% of US shoppers say AI has improved their retail experiences — a 25% rise in positive sentiment from 2023 Read More
CX Automation platform resolves customers’ issues, eliminates wait times and builds customer loyalty
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Twilio’s latest State of Customer Engagement Report sheds light on the evolving landscape of AI adoption in business and its impact on customer relationships, transparency, and data privacy. Read More
Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase efficiencies across their departments while creating more productive workflows. The AI-powered activations include updates to Emplifi’s AI Composer, initially launched in 2023, and the Emplifi Bot—a frequently used customer care tool that streamlines customer communications and accelerates response times for common customer inquiries. Read More
etailers with substantial flexibility to harness the combined potential of the commercetools platform and Algolia’s AI Search functionality: Read More
Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce that we have been chosen for inclusion in this year’s Enterprise Connect’s 2024 Innovation Showcase (EC24). Each year the Innovation Showcase recognizes a handful of trailblazing companies aligned with a theme. In 2024, the theme is Customer Experience. Read More
Five9, provider of the Intelligent CX Platform, today announced GenAI Studio, an industry-first solution that allows organizations to take general purpose, off-the-shelf Generative AI models, such as OpenAI, and customize them for the contact center in just a few clicks. Read More
Bounteous x Accolite, the digital innovation partner of the world’s most ambitious brands, and Persado, the Motivation Artificial Intelligence (AI) company, today announced a strategic partnership that will harness Persado’s proprietary language knowledge base and GenAI tools to advance commerce and marketing experiences across a broad range of industries such as retail, restaurant, and financial services. Read More
Oracle CloudWorld — Oracle today announced new generative AI capabilities within the Oracle Fusion Cloud Applications Suite that will help customers improve decision making and enhance the employee and customer experience. Read More