Marchex, leveraging AI and conversational intelligence, launches Sentiment Suite, a revolutionary product offering unparalleled insights into customer emotions during conversations. This suite empowers businesses to optimize operations and accelerate revenue growth.
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Aurionpro Solutions Limited, a prominent player in enterprise fintech solutions, has revealed its acquisition of Arya.ai, a pioneering PaaS startup specializing in Banking and Insurance. This acquisition underscores Aurionpro’s commitment to advancing AI technologies in the financial sector, aiming to revolutionize operational efficiency and customer experiences.
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MCI USA, a leader in event technology solutions, has expanded the capabilities of its renowned OneSystem Plus platform with cutting-edge AI enhancements. Designed to streamline event management and elevate the attendee experience, these AI-powered features redefine the landscape of corporate event planning.
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CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service
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boost.ai, a forefront conversational AI (CAI) solution provider, introduces Generative Action, a groundbreaking advancement in their Generative AI (GenAI) capability.
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New research finds 64% of US shoppers say AI has improved their retail experiences — a 25% rise in positive sentiment from 2023
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CX Automation platform resolves customers’ issues, eliminates wait times and builds customer loyalty
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Twilio’s latest State of Customer Engagement Report sheds light on the evolving landscape of AI adoption in business and its impact on customer relationships, transparency, and data privacy.
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Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase efficiencies across their departments while creating more productive workflows. The AI-powered activations include updates to Emplifi’s AI Composer, initially launched in 2023, and the Emplifi Bot—a frequently used customer care tool that streamlines customer communications and accelerates response times for common customer inquiries.
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