Quadient Maintains Leader Position on Aspire Leaderboard | CCM & CXM Innovation

Quadient has reaffirmed its position as a Leader on the Aspire Leaderboard, a ranking compiled by Aspire CCS that evaluates vendors in the Customer Communications Management (CCM) and Customer Experience Management (CXM) software market. The leaderboard is updated in real time, reflecting vendor innovations and strategic advancements. Read More

AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience

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March 13, 2025

ServiceNow Yokohama Release Introduces AI-Powered Workflow Automation

ServiceNow, the AI platform for business transformation, has launched the Yokohama platform release, introducing advanced automation, governance, and workflow intelligence. These innovations help businesses streamline operations, accelerate decision-making, and enhance customer experiences while ensuring security and compliance. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Customer Experience

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March 13, 2025

Gupshup Earns Top Recognitions in Conversational AI Leadership

Gupshup, the world's leading Conversational AI platform, has received multiple accolades from esteemed analyst firms, reinforcing its leadership in AI-driven engagement. The company has been acknowledged for its advancements in Generative AI (GenAI) and AI Agents, highlighting its innovation in Conversational AI solutions. Read More

AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience

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March 12, 2025

transcosmos Launches trans-AI Answer for Automated Customer Support

transcosmos has developed trans-AI Answer, an AI-driven solution designed to automatically respond to customer inquiries on social media and via email. By leveraging a business’s knowledge base, the AI generates precise, context-aware responses, improving efficiency and customer experience. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience

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March 11, 2025

airSlate Partners with Paperwise to Enhance eSignature Workflows

airSlate, a global leader in electronic signature and document workflow automation, has announced a strategic partnership with Paperwise, a top provider of process automation and document management solutions. Through this collaboration, airSlate’s SignNow eSignature technology will be integrated into Paperwise’s flagship Symphony platform, allowing businesses to streamline document workflows with legally binding signatures. This partnership aims to help organizations across industries such as finance, healthcare, manufacturing, and transportation adopt digital-first processes that enhance efficiency, compliance, and security. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Workflow Automation

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March 11, 2025

Kenect Acquires Auto Labs to Advance AI in Dealership Engagement

Kenect, a leading provider of reputation management and customer engagement software for over 10,000 dealerships across North America, has announced the acquisition of Auto Labs, an AI-native platform specializing in fixed operations and customer experience for automotive dealerships. This acquisition strengthens Kenect’s technology stack and solution portfolio, positioning the company at the forefront of AI-driven dealership software innovation. With AI transforming customer interactions and operational workflows, this strategic move allows Kenect to redefine dealership engagement, optimize service lane utilization, and drive revenue growth while enhancing customer experience Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience

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March 6, 2025

iSON Xperiences & Aistra Partner to Drive AI-Led CX Transformation

iSON Xperiences, a global leader in AI-driven customer experience solutions, has announced a strategic partnership with Aistra, an AI adoption company specializing in automation and transformation technologies. This collaboration will allow iSON Xperiences to integrate Aistra’s proprietary AI Agents, MicroApps, and Process Acceleration technologies, further enhancing AI-driven customer interactions and operational efficiency across multiple industries. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation

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March 5, 2025

Comviva Unveils AI-Powered MobiLytix™ Rewards 5.0 for Next-Gen Loyalty

Comviva, a global leader in customer experience and data monetization, has introduced MobiLytix™ Rewards 5.0, an AI-driven SaaS loyalty platform designed to enhance customer engagement, gamification, and real-time rewards. This next-generation platform is built for CSPs, retail, and BFSI industries, offering businesses a dynamic, data-driven approach to loyalty programs. Hosted on AWS' secure and scalable cloud infrastructure, MobiLytix™ Rewards 5.0 provides seamless omnichannel integration, ensuring data privacy, security, and transparency in customer interactions. Read More

AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience

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Revolutionizes Analysis of Customer Interactions

October 8, 2024

Boost.ai Launches AI-Powered CX Insights to Enhance Customer Experience

AI-Powered CX Insights: Enhancing Customer Experience Boost.ai has launched AI-powered CX Insights, a new set of features designed to enhance its conversational AI solution. This innovative tool empowers enterprises to analyze customer interactions comprehensively, ultimately improving the overall customer experience. By automating the review of every conversation, Boost.ai enables businesses to gain actionable insights, driving... Read More

AI in Business, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience

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