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Customer Experience
airSlate Partners with Paperwise to Enhance eSignature Workflows
airSlate, a global leader in electronic signature and document workflow automation, has announced a strategic partnership with Paperwise, a top provider of process automation and document management solutions. Through this collaboration, airSlate’s SignNow eSignature technology will be integrated into Paperwise’s flagship Symphony platform, allowing businesses to streamline document workflows with legally binding signatures. This partnership aims to help organizations across industries such as finance, healthcare, manufacturing, and transportation adopt digital-first processes that enhance efficiency, compliance, and security. Read More
Kenect Acquires Auto Labs to Advance AI in Dealership Engagement
Kenect, a leading provider of reputation management and customer engagement software for over 10,000 dealerships across North America, has announced the acquisition of Auto Labs, an AI-native platform specializing in fixed operations and customer experience for automotive dealerships. This acquisition strengthens Kenect’s technology stack and solution portfolio, positioning the company at the forefront of AI-driven dealership software innovation. With AI transforming customer interactions and operational workflows, this strategic move allows Kenect to redefine dealership engagement, optimize service lane utilization, and drive revenue growth while enhancing customer experience Read More
iSON Xperiences & Aistra Partner to Drive AI-Led CX Transformation
iSON Xperiences, a global leader in AI-driven customer experience solutions, has announced a strategic partnership with Aistra, an AI adoption company specializing in automation and transformation technologies. This collaboration will allow iSON Xperiences to integrate Aistra’s proprietary AI Agents, MicroApps, and Process Acceleration technologies, further enhancing AI-driven customer interactions and operational efficiency across multiple industries. Read More
Comviva Unveils AI-Powered MobiLytix™ Rewards 5.0 for Next-Gen Loyalty
Comviva, a global leader in customer experience and data monetization, has introduced MobiLytix™ Rewards 5.0, an AI-driven SaaS loyalty platform designed to enhance customer engagement, gamification, and real-time rewards. This next-generation platform is built for CSPs, retail, and BFSI industries, offering businesses a dynamic, data-driven approach to loyalty programs. Hosted on AWS' secure and scalable cloud infrastructure, MobiLytix™ Rewards 5.0 provides seamless omnichannel integration, ensuring data privacy, security, and transparency in customer interactions. Read More
Revolutionizes Analysis of Customer Interactions
AI-Powered CX Insights: Enhancing Customer Experience Boost.ai has launched AI-powered CX Insights, a new set of features designed to enhance its conversational AI solution. This innovative tool empowers enterprises to analyze customer interactions comprehensively, ultimately improving the overall customer experience. By automating the review of every conversation, Boost.ai enables businesses to gain actionable insights, driving... Read More
Glassbox Unveils Report on AI in Personalization and Privacy
Glassbox, the leading provider of AI-fueled customer intelligence solutions, has released a new research report titled "AI in Personalization and Privacy." This report surveys digital professionals and provides critical insights into the adoption and impact of AI technologies in digital marketing and customer experience (CX) roles. The findings underscore the significant value AI brings to digital marketing while highlighting the need for robust data privacy policies. Read More
Ushur Welcomes Mike Price as Chief Revenue Officer, Enhancing CXA Leadership
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has announced the addition of Mike Price to its executive leadership team as Chief Revenue Officer (CRO). Price's extensive background in sales leadership roles at major tech companies like Sun Microsystems, Oracle, and ForgeRock positions him to significantly impact Ushur’s growth and innovation. Read More
Comviva Launches MobiLytix™ AI x: Codeless AI Workbench for Advanced Marketing Solutions
Comviva, a global leader in customer experience and data monetization solutions, is thrilled to announce the release of MobiLytix™ AI x, a new codeless AI workbench designed to revolutionize Customer Value Management (CVM) for both B2C and B2B enterprises. This innovative tool offers over a hundred ready-to-use AI model frameworks to enhance marketing and revenue strategies for Communication Service Providers (CSPs). Read More
Flytxt Recognized as a Niche Player in Gartner Magic Quadrant for AI in CSP Customer Operations
Flytxt, a leading provider of AI SaaS solutions designed to maximize Customer Lifetime Value (CLTV) for subscription-based businesses, has been included as a Niche Player in the prestigious Gartner Magic Quadrant for AI for CSP Customer and Business Operations report. This recognition highlights Flytxt’s expertise and success in delivering advanced AI solutions tailored for Communication... Read More
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