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NTT DATA Launches Agentic AI Services for Hyperscaler AI Technologies
March 21, 2025

NTT DATA Launches Agentic AI Services for Hyperscaler AI Technologies

NTT DATA, a global leader in digital business and technology services, has announced the launch of its Agentic AI Services for Hyperscaler AI Technologies. This suite of services empowers enterprises to adopt, build, manage, and scale AI-powered agents, driving efficiency, innovation, and enhanced customer and employee experiences. Building on its Smart AI Agent™ platform, NTT DATA aims to simplify AI adoption across industries such as banking, healthcare, and manufacturing. The service ensures seamless AI integration with hyperscaler cloud platforms, supporting AI-powered automation, compliance, and ongoing optimization. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience
Aurora Mobile’s GPTBots.ai Partners with ZANROO to Drive AI Innovation in Southeast Asia
March 20, 2025

GPTBots.ai and ZANROO Forge Strategic Partnership to Drive AI Adoption in Southeast Asia

AI adoption is accelerating globally, and Southeast Asia is emerging as a key market for AI-driven digital transformation. Businesses in the region are increasingly leveraging AI to enhance customer engagement, optimize operations, and drive innovation. In a major step toward expanding AI adoption in Southeast Asia, GPTBots.ai, a leading enterprise AI agent platform under Aurora Mobile Limited, has announced a strategic partnership with ZANROO Malaysia. ZANROO, a fast-growing marketing technology company in the region, brings deep market expertise and a strong local presence. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation
Cloudflare Unveils ‘Cloudflare for AI’ to Secure and Optimize AI Applications
March 20, 2025

Cloudflare for AI: Securing AI Applications with Visibility & Control

AI is transforming industries, enabling businesses to automate processes, improve decision-making, and enhance customer experiences. However, as AI adoption accelerates, new security risks emerge, from data leaks and misuse to cyber threats targeting AI applications. Cloudflare for AI addresses these challenges by providing a comprehensive security and control suite designed to protect AI models from vulnerabilities without slowing innovation. This new offering equips organizations with visibility into AI usage, safeguards against data breaches, and defenses against threats like toxic prompts and unauthorized access. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Decision Making
Ellucian Expands CRM Innovation with Microsoft Partnership
March 20, 2025

Ellucian Expands Microsoft Partnership to Enhance CRM Solutions

Ellucian, a leader in higher education technology, has expanded its partnership with Microsoft to upgrade its Customer Relationship Management (CRM) solutions. By integrating Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, and Power Platform, Ellucian aims to enhance student engagement, streamline administrative processes, and strengthen alumni relations. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation
ChurnZero Integrates Synthesia’s AI Video to Transform Customer Engagement
March 19, 2025

ChurnZero Integrates Synthesia’s AI Video to Transform Customer Engagement

ChurnZero, a leading customer success platform, has announced a game-changing integration with Synthesia, the AI-driven video platform. This collaboration enables customer teams to create, personalize, and embed AI-generated videos directly into their customer engagement workflows, redefining how businesses educate and inspire their audiences. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Video Technology
Talkdesk Unveils AI-Powered Knowledge Creator for Seamless CX
March 19, 2025

Talkdesk Unveils AI-Powered Knowledge Creator for Seamless CX

Talkdesk®, a leader in AI-powered customer experience solutions, has introduced Talkdesk Knowledge Creator, a groundbreaking feature that uses generative AI to transform knowledge management. This innovation automates knowledge creation and gap detection, ensuring agents and customers receive instant, accurate responses without manual intervention. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience
Sprinklr Expands Local Data Hosting in Germany with Google Cloud
March 18, 2025

Sprinklr Expands Local Data Hosting in Germany with Google Cloud

Sprinklr, a leading Unified Customer Experience Management platform, has announced a new local data hosting solution in Germany through a collaboration with Google Cloud. This initiative strengthens Sprinklr’s commitment to data security, compliance, and enterprise governance, supporting its growing customer base across the DACH region (Germany, Austria, and Switzerland) and Europe. With increasing regulatory demands and the need for localized data management, this move ensures that Sprinklr’s enterprise customers benefit from AI-powered CX solutions while maintaining data residency and compliance with European standards. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience
Afiniti’s eXperienceAI Now Available in AWS Marketplace
March 18, 2025

Afiniti’s eXperienceAI Now Available in AWS Marketplace

Afiniti, a global leader in customer experience optimization and artificial intelligence, has announced the availability of its eXperienceAI pairing solution in AWS Marketplace. This move allows Amazon Connect users to seamlessly integrate Afiniti’s AI-powered technology to enhance customer experiences, increase sales conversions, and lower service costs—all within the AWS ecosystem. By leveraging machine learning-driven customer-agent pairing, eXperienceAI optimizes contact center interactions, ensuring that customers are matched with the best agents for higher retention rates, improved revenue, and better service efficiency. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Machine Learning
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