Wasabi Technologies, known for its Hot Cloud Storage, is doubling down on AI infrastructure. The company announced Wasabi Fire, a high-performance NVMe storage class designed for compute-heavy AI workloads, alongside a new San Jose storage region, co-located with IBM Cloud. Both milestones aim to help enterprises maximize GPU utilization, reduce latency, and accelerate AI development at predictable costs.
Over the past 18 months, AI in the contact center has moved from proof-of-concept experimentation to a strategic mandate—and CX leaders are under pressure to prove value fast. At Five9 CX Summit 2025, the company introduced a slate of upgrades to its Genius AI suite designed to bridge one of the industry’s biggest gaps: the fragmentation between routing, analytics, quality management, and digital engagement.
That’s the central tension in Invoca’s new Marketing AI Impact Report, which reveals a widening disconnect between how marketers perceive AI’s role in the buying journey and how customers actually experience it. While 86% of marketers insist AI is improving the customer experience, just 35% of consumers agree.
For decades, Solace has been the quiet infrastructure company powering some of the world’s most demanding, data-intensive operations. Now, with agentic AI moving from hype to implementation, the company is stepping directly into the spotlight. Solace today unveiled a revamped Partner Program designed to help consulting, integration, and technology partners capitalize on what may be the most consequential shift in enterprise computing since cloud adoption.
Good communication has always been an unofficial job requirement—right up there with “works well under pressure” and “comfortable with ambiguity.” But in an age of AI-driven workflows, global teams, and hybrid work rhythms, communication is no longer a soft skill; it’s infrastructure. And Pearson, together with Microsoft, wants to harden that foundation.
CloudX marked its eighth anniversary with two major milestones designed to accelerate AI accessibility for businesses of all sizes: the launch of its AI Lab Model, a new framework for rapid AI adoption, and the achievement of a 100% AI-certified workforce spanning more than 300 employees.
Kochi, India, November 17, 2025 — By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and 25% will be done by AI alone, according to a July 2025 survey of over 700 CIOs byGartner, Inc., a business and technology insights company. This means that organizations need to focus on a combination of AI readiness and human readiness to ensure the right balance to achieve value from AI.
We are bringing you the highlights from the Gartner IT Symposium/Xpo 2025, taking place this week in Kochi, India. Below is a collection of the key announcements and insights coming out of Day 1 of the conference. Some key announcements include the Gartner opening keynote on how CIOs must navigate the blinding hype surrounding AI readiness and the lagging progress of human readiness, discussing the future of automation, revealing the top strategic predictions for 2026 and exploring how to increase the board of directors confidence in cybersecurity.
SYDNEY, November 17, 2025 – Kyndryl, a leading provider of mission-critical enterprise technology services, today released its 2025 Cloud Readiness Report, revealing how enterprises are navigating a pivotal shift in cloud strategy that can fuel AI adoption and enterprise agility.
