Business Intelligence and Operations
Blueshift, a leader in AI-powered customer engagement, has introduced Customer AI Agents, a new feature within its Customer AI Suite. These agents enable marketing teams to run 10X more personalization experiments through automated AI decision-making. The agents aim to simplify and optimize marketing campaigns, driving better customer engagement and conversion outcomes at scale.
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Fujitsu has partnered with Macquarie University to make faster, more accurate AI models accessible to students globally. This collaboration will offer university-developed AI micro-credentials through Macquarie’s online learning platforms, including LinkedIn Learning and Udemy. Students, researchers, and industry professionals will gain valuable skills in automated machine learning (AutoML) using Fujitsu's proprietary technology.
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Akto has unveiled Agentic API Security Experts, a revolutionary solution designed to provide continuous, autonomous API security. Built specifically for modern application security (AppSec) teams struggling to keep up with the growing number of APIs and evolving threats, this innovation uses AI agents to proactively protect APIs, discover vulnerabilities, and ensure critical endpoints remain secure.
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Reply, a global leader in systems integration and consulting, has announced a multi-year strategic collaboration with Amazon Web Services (AWS) to fast-track innovation in Generative Artificial Intelligence (GenAI). This partnership aims to help businesses globally harness AI’s power by integrating AWS’s advanced cloud infrastructure with Reply's AI-driven capabilities, creating solutions to enhance efficiency and productivity across various industries.
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Cognizant has partnered with ServiceNow to launch an AI-powered dispute management solution designed for mid-market banks in North America. This Business Process as a Service (BPaaS) offering streamlines the dispute resolution process, enhances customer satisfaction, and helps banks reduce chargeback losses while ensuring regulatory compliance. With fragmented systems, operational inefficiencies, and high customer dissatisfaction, mid-market banks face significant challenges in dispute resolution. Cognizant’s AI-driven solution integrates ServiceNow’s dispute management technology with advanced automation, analytics, and multi-channel intake, ensuring faster, more efficient resolutions with minimal manual intervention.
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Raspberry AI, a leading generative AI platform for fashion creatives, has announced the launch of three groundbreaking tools designed to enhance marketing and merchandising workflows. These AI-powered features empower fashion brands, marketers, and creative teams to streamline content creation, reduce costs, accelerate time-to-market, and operate more sustainably. According to Mattia Giorgi, Head of AI and Innovation at Gruppo Teddy, these tools are "game-changers for marketing and merchandising creatives, helping them save hundreds of hours while working more seamlessly across every stage of the workflow."
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AI-Media, a global leader in AI-powered language technology, is set to make waves at NAB Show 2025 in Las Vegas from April 6-9. Visitors to Booth #W1915 will get an exclusive first look at LEXI Voice, AI-Media’s next-generation AI voice translation technology designed for real-time multilingual broadcasting. This breakthrough innovation builds on AI-Media’s trusted LEXI captioning technology, delivering low-latency, natural-sounding AI voice translations for live broadcasts—eliminating the need for traditional interpreters.
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Jeeva AI has announced a major upgrade to its AI-powered sales platform, integrating Agentic AI for enhanced intelligence, automation, and efficiency. This next-generation technology enables sales teams to discover, qualify, and engage high-value leads with unprecedented speed and accuracy. By leveraging advanced AI-driven automation, Jeeva AI reduces manual effort, streamlines sales workflows, and empowers teams to focus on closing deals faster.
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Workato, a leader in Enterprise Orchestration, has announced its acquisition of DeepConverse, a Generative AI-driven support automation platform. This strategic move enhances Workato’s AI-powered automation offerings, strengthening its capabilities in search AI, customer support automation, and agentic orchestration. By integrating DeepConverse’s AI-driven platform, Workato aims to revolutionize customer service automation, offering enterprises seamless AI-powered search and support capabilities. This acquisition also accelerates the development of AgentX Support™, a next-gen customer support application designed to enhance AI-driven interactions.
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