At its annual Relate 2025 conference, Zendesk introduced the Zendesk Resolution Platform, a groundbreaking Agentic AI-powered solution designed to transform customer service. Built by the world’s largest AI service software provider, this platform integrates AI-driven automation, knowledge management, and analytics to provide faster, more efficient issue resolution. According to Tom Eggemeier, CEO of Zendesk, “The only metric that matters in customer service is resolution. This platform doesn’t just make service faster—it ensures that every issue is resolved with less effort and better outcomes.” Read More