Frontline workers make up 80% of the global workforce, yet hiring for those roles remains one of HR’s biggest headaches. Talent acquisition software giant iCIMS wants to fix that—and it just bought Apli to help. Read More
Medallion, a fast-rising player in healthcare infrastructure, just landed a fresh $43 million funding round to tackle one of the industry’s most expensive inefficiencies: provider credentialing. The round was led by Acrew Capital with participation from Washington Harbour Partners, Sequoia Capital, GV, Spark Capital, and others—bringing Medallion’s total haul to $130 million. Read More
The company announced the appointment of Chameli Naraine, one of Canada’s most respected fintech leaders, to its Board of Directors—a move that signals PolyML’s ambitions to play a larger role in shaping the future of responsible AI for financial services. Read More
BMC Helix, a leader in software solutions for IT organizations, has unveiled updates to its Helix platform that transform productivity and improve employee experiences through agentic AI. The platform integrates gen AI to enhance service quality and operator experience with smarter insights and automation. Read More
At its annual Relate 2025 conference, Zendesk introduced the Zendesk Resolution Platform, a groundbreaking Agentic AI-powered solution designed to transform customer service. Built by the world’s largest AI service software provider, this platform integrates AI-driven automation, knowledge management, and analytics to provide faster, more efficient issue resolution. According to Tom Eggemeier, CEO of Zendesk, “The only metric that matters in customer service is resolution. This platform doesn’t just make service faster—it ensures that every issue is resolved with less effort and better outcomes.” Read More
