Tencent Cloud has partnered with Saudi Arabia-based sovereign AI infrastructure company OmniOps to expand enterprise AI infrastructure and model inference capabilities in the Kingdom. Announced at the 2026 Tencent Global Digital Ecosystem Summit, the agreement combines Tencent Cloud’s computing, storage and networking infrastructure with OmniOps’ inference optimization technology and local deployment expertise. The companies aim…
Context Labs has secured a strategic investment from Abu Dhabi-based 22/x to expand its AI data infrastructure business across the Middle East and North Africa (MENA), establishing a regional headquarters in the UAE. The agreement combines investment with plans to deploy Context Labs’ AI Distillery platform, develop industry-specific AI applications, and support sovereign AI initiatives…
NEW YORK, Oct. 29, 2026 (GLOBE NEWSWIRE) — Shield, the award-winning digital communication risk management platform, today announced its placement in the 2026 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving (DCGA) Solutions. Shield was named a Visionary and recognized for its Completeness of Vision and Ability to Execute in a thorough evaluation of…
SYDNEY, October 30, 2026 – NiCE today announced the results of a new survey examining how consumers’ personal AI agents are increasingly contacting businesses’ customer service front lines, and how those businesses are already responding. More than 118 customer service practitioners at more than 70 NiCE customer organisations described agent-to-agent collaboration. The findings confirm that…
NEW YORK, October 29, 2026 – vivenu, the AI-native ticketing infrastructure for live entertainment enterprises, today announced the launch of vivenu MCP Server, which allows organizers to manage their ticketing data with AI tools including Claude, ChatGPT, and Codex. Organizers can now use external AI tools to ask questions about their live ticketing data and…
Reducto has introduced Reducto Office, a free plugin that lets users edit existing Word, PowerPoint and Excel files through AI agents in ChatGPT and Codex. The tool is designed to make targeted changes while preserving document structure, including tracked changes, comments, tables, slide layouts and spreadsheet elements. Rather than generating a replacement file from scratch,…
8×8 has expanded its Platform for CX with updates designed to give human agents and AI systems a shared view of customer interactions across voice, messaging and digital channels. The releases include a unified customer history in Agent Workspace, cross-channel deployment for AI Studio agents, voice journey tracking through JourneyIQ and a Salesforce Chrome Extension…
Komprise and Spectra Logic have partnered to help enterprises move inactive, data-heavy workloads off expensive primary storage and onto lower-cost disk and tape infrastructure, while keeping the information searchable for AI and analytics. The joint solution combines Komprise’s analytics-driven data classification and transparent tiering with Spectra Logic’s BlackPearl Object Gateway, which provides an Amazon S3-compatible…
Cresta has introduced end-to-end self-service development for customer-facing AI agents, allowing enterprise and partner developers to build, test, deploy and optimize agents on its platform using their own code repositories and CI/CD pipelines. The launch expands access to Cresta Conductor, the company’s agent-development environment, and adds developer training through Cresta Academy. The move targets organizations…
