From the survey results, the number one reason customers ghost brands is not being able to reach a human agent. Why do you think it still matters so much even as AI gets more advanced? Customers want confidence that their problem will actually get solved. A human agent represents that safety net. The data shows that 71%…
ORLANDO, Fla., March 16, 2026 — Gartner, Inc., a business and technology insights company, has announced the top data and analytics (D&A) predictions for 2026 and beyond. AI is expected to have an impact across all aspects of data and analytics, including leadership, governance, talent, market dynamics, the need for context, and the world beyond text-based models….
ProNexis has announced the full-scale deployment of its AI-powered automated booking system, developed through a strategic partnership with Connex AI. The rollout follows several months of testing and performance validation and marks a major step in the company’s long-term AI strategy for contact center operations. The technology is designed to help home service brands convert…
Artificial intelligence has already transformed how lenders evaluate borrowers. Now Upstart Holdings is taking a much bigger step—attempting to build a bank around AI from the ground up. The AI lending marketplace announced plans to apply for regulatory approval to establish Upstart Bank, N.A., an insured national bank designed to operate on AI-driven credit decisioning….
Artificial intelligence has reached a point where model quality is no longer the only metric that matters. For many real-world applications—from coding assistants to interactive AI agents—the real bottleneck is speed. That’s the problem Amazon Web Services and Cerebras Systems are attempting to solve with a new infrastructure collaboration aimed at dramatically accelerating AI inference…
Keeping troops supplied during large-scale combat operations has always been one of the military’s toughest challenges. In modern conflicts—where adversaries actively target supply lines, deny routes, and disrupt communications—it’s becoming even harder. Now Gallatin AI is betting that artificial intelligence can change the equation. The defense-tech startup announced it has secured a contract through the…
As generative AI applications become deeply embedded in enterprise workflows, a new security risk is quietly emerging: Model Context Protocol (MCP) integrations that allow AI systems to execute real commands across business systems. To address that growing concern, SurePath AI has introduced MCP Policy Controls, a new capability within its AI governance platform designed to…
Artificial intelligence has already reshaped modern marketing—from predictive analytics to automated campaign optimization. But according to Appier, the next transformation will go much further. In a new whitepaper titled “The Future of Autonomous Marketing with Agentic AI,” the AI-native company argues that marketing technology is entering a new phase where AI doesn’t just assist with…
As video surveillance systems evolve into massive data engines, the real challenge is no longer capturing footage—it’s extracting insight from it. At Milestone Systems, that shift is driving a major update to its flagship video management ecosystem. The company has announced significant upgrades to its XProtect platform and BriefCam, introducing a new containerized application platform…
