Echo AI, a pioneer in Generative Conversation Intelligence, has been recognized in Forrester’s recent report, ‘Generative AI Is The Catalyst For Change In The Contact Center,’ for its transformative impact on customer interaction analysis.
Videate names Ryan Arnett as CEO, driving growth in AI-driven video automation, with new features enhancing productivity and efficiency for businesses.
Everyone is talking about the possibilities of generative artificial intelligence (GenAI), its potential impact on business and how the technology can be leveraged to deliver near-human responses. Less discussed is the role that real-time data plays in getting those responses right.
SEATTLE – March 6, 2024 – Amperity, the leading AI enterprise customer data platform (CDP) for consumer brands, today announced two new generative AI capabilities, Explore and Assist, that join existing AI-powered capabilities, Stitch and Predict, to create a comprehensive suite collectively known as AmpAi. Amperity is focused on fixing the data quality and access challenges many brands face with traditional CDPs. With AmpAi, brands can be confident that they are making decisions based on a trusted data foundation to determine the best way to engage with customers and power downstream AI technologies.
Hippo Video, a Gen AI video platform for Go-To-Market (GTM) teams, is proud to announce its integration with HubSpot, a powerhouse customer platform, solidifying its status as a HubSpot Certified App. This certification highlights Hippo Video’s dedication to revolutionizing video creation.
Global Legal Intelligence Innovator Adds Litigation and Transactional GenAI Tools, and vLex Labs, an AI-Focused Co-Development Unit
Pegasystems unveils Pega GenAI Coach, an innovative generative AI-powered mentor embedded within Pega solutions. With its proactive guidance and workflow integration
IBM and Sevilla FC today introduced Scout Advisor, an innovative generative AI tool that Sevilla FC will use to provide their scouting team with a comprehensive, data-driven identification and evaluation of potential recruits. Built on watsonx, IBM’s AI and data platform designed for enterprises, Sevilla FC’s Scout Advisor will integrate with their existing suite of self-developed data-intensive applications.
Today at NRF 2024, Salesforce, the #1 AI CRM, announced new data and AI-powered tools to transform every shopping experience. With generative AI built into Commerce Cloud and Marketing Cloud, retail merchandisers and marketers can tap into generative tools with a real-time understanding of customer behavior and preferences to optimize every customer interaction — increasing loyalty, driving revenue, and boosting employee productivity.
