Genesys kicked off Xperience 2025, its annual customer experience (CX) showcase, by highlighting record business growth and a new wave of agentic AI tools aimed at redefining customer and employee engagement.
Healthcare doesn’t just have a staffing problem—it has a paperwork problem. Administrative costs drain hundreds of billions annually, eating up valuable resources that could go toward patient care. Penguin Ai, a fast-rising healthcare AI startup, thinks it can rewrite that equation—and it just banked $29.7 million in funding to prove it.
Data analysts are scarce, expensive, and—annoyingly—human. WisdomAI thinks it has the fix: Proactive Agents, a new add-on to its Agentic Data Insights platform that acts like an army of tireless AI analysts.
Agora (NASDAQ: API) is doubling down on conversational AI. The real-time engagement platform has expanded support for OpenAI’s Realtime API, now generally available, giving developers a toolkit to build AI agents that respond faster, understand more naturally, and juggle multiple input types in real time.
SAN MATEO, Calif., October 25, 2023 – SurveyMonkey, a global leader in online surveys and forms, today announced the availability of Build with AI, a new survey creation feature powered by AI research and deployment company, OpenAI. Build with AI, the newest capability in the SurveyMonkey Genius® lineup of AI-enabled features, allows users to create surveys from just a written description, automating and accelerating the survey creation process. Build with AI is available now and is free for all SurveyMonkey users.
Quantiphi, an AI-first digital engineering company and AWS Premier Tier Services Partner, announced an expanded Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) this week. The move strengthens the companies’ partnership and underscores their shared goal of delivering enterprise-ready generative AI solutions at scale.
Language-learning apps have long promised personalization. From Duolingo’s gamified streaks to Babbel’s adaptive lessons, most platforms tweak the journey but ultimately rely on pre-built scripts. Now, Midoo AI claims to have broken that mold with what it calls the world’s first AI language learning agent.
DeepL, best known for its industry-leading AI translation tools, is stepping into the fast-moving agentic AI arena. The company today unveiled DeepL Agent, an autonomous AI system designed to automate and streamline the repetitive digital tasks knowledge workers face every day.
Business intelligence dashboards may have finally met their match. Gravity, the startup behind the multi-agent AI platform Orion, officially launched today with $3.2 million in pre-seed funding and a handful of high-profile early adopters.
