Genesys kicked off Xperience 2025, its annual customer experience (CX) showcase, by highlighting record business growth and a new wave of agentic AI tools aimed at redefining customer and employee engagement.
Genesys used its Xperience 2025 event in Nashville to roll out Genesys Orchestrators, a new program designed to help customer experience (CX) professionals keep pace with the rapid evolution of AI-powered service.
At a time when every brand wants to talk about “customer obsession,” some companies are actually doing something about it. At Xperience 2025 in Nashville, Genesys announced the winners of its 2025 Orchestrators Innovation Awards, celebrating organizations that are pushing customer and employee experiences into the AI-powered future.
Words in medicine carry weight—sometimes too much. For patients reading their electronic health records (EHRs), terms like “non-compliant,” “drug-seeking,” or “claims pain” don’t just sting; they can erode trust and, research shows, even change the care they receive.
GOLD COAST, Australia, September 12, 2025 – Sovereign AI and AI agents are expected to shape public sector adoption of AI within the next two to five years, according to Gartner, Inc., a business and technology insights company. Both have reached the Peak of Inflated Expectations on the 2025 Gartner Hype Cycle for Government Services.
Healthcare doesn’t just have a staffing problem—it has a paperwork problem. Administrative costs drain hundreds of billions annually, eating up valuable resources that could go toward patient care. Penguin Ai, a fast-rising healthcare AI startup, thinks it can rewrite that equation—and it just banked $29.7 million in funding to prove it.
Frontline workers make up 80% of the global workforce, yet hiring for those roles remains one of HR’s biggest headaches. Talent acquisition software giant iCIMS wants to fix that—and it just bought Apli to help.
Sub-Saharan Africa’s workforce is on the cusp of a massive digital skills shift—230 million jobs will demand digital know-how by 2030, according to the World Bank. Yet less than 20% of workers currently get formal training. Nairobi-based fintech giant Craft Silicon and U.S. AI startup MindHYVE.ai think they have a fix.
Marketing agencies aren’t supposed to act like software companies—but Position2 thinks they should. The AI-first growth marketing agency announced this week that it has added two heavyweight names to its board of directors: Jon Miller, co-founder of Marketo and Engagio, and Kumar Ganapathy, serial entrepreneur and Managing Partner at 3iPartners.
