Customer experience (CX) is no longer just about answering calls faster—it’s about orchestrating personalized, AI-driven journeys across channels. At Xperience 2025, Genesys announced the launch of Genesys Orchestrators, a new program designed to help CX professionals sharpen their AI skills, earn credentials, and join a global community aimed at shaping the future of customer engagement.
At Xperience 2025, Genesys took the wraps off its latest Orchestrators Innovation Award winners—an annual showcase of companies pushing the limits of customer and employee experience with AI. This year’s lineup spans e-commerce, energy, telco, sustainability, and even humanitarian organizations, proving that experience orchestration isn’t just a buzzword—it’s fast becoming table stakes in the experience economy.
FrontierZero, an emerging leader in SaaS security based in the UAE, will showcase its SaaS Security Posture Management (SSPM) platform at GITEX Global 2025 as part of the Alibaba Cloud partner stand, taking place October 13–17 at the Dubai World Trade Centre.
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