AI in Business
Gladly’s Human-First AI to Star on Public TV, Redefining Customer Service
Gladly, the customer experience platform powered by Customer AI, will be featured in an upcoming episode of All Access with Andy Garcia on Public Television. The segment examines why so many AI-driven service experiences leave customers frustrated—and how Gladly is taking a radically different approach.
Gain AI Emerges from Stealth with $12M Seed to Bring AI Employees to Procurement
Gain, a deeptech startup building AI Employees for hire, has stepped out of stealth mode with a $12 million seed round led by The Garage, alongside BlueRed Partners and Bazan Group. The startup aims to revolutionize procurement by deploying autonomous AI workers capable of managing the full lifecycle of procurement and operational workflows—from category strategy and sourcing to contract execution, transaction processing, and exception management.
IBM Joins Forces with Datavault AI to Accelerate Enterprise Data Monetization
Datavault AI Inc. (Nasdaq: DVLT), a rising star in AI-driven data valuation and monetization, just scored a significant boost: IBM (NYSE: IBM) is committing multimillion-dollar resources to help scale its platform and expand go-to-market efforts. The collaboration is set to combine Datavault’s patented data-scoring innovations with IBM’s engineering, technical sales, and quantum computing expertise.
Genesys Honours Global Innovators in Customer Experience at Xperience 2025
Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators Innovation Awards. These awards honour companies that showcase the impact of experience orchestration by seamlessly connecting customer and employee journeys for better business outcomes. This year’s winners include Aterian, Computacenter, emtelco, ENGIE, Harambee Youth Employment Accelerator, IONOS and Lighthouse Works.
Unity Forms AI Council to Accelerate Innovation in Gaming and Interactive Experiences
Unity (NYSE: U), the leading platform for games and interactive experiences, today announced the formation of the Unity AI Council, a new advisory body designed to accelerate AI-driven innovation across the company’s ecosystem. The first members are Jia Li, Co-Founder and Chief AI Officer of LiveX AI, and Julian Togelius, Associate Professor at NYU and Co-Founder of modl.ai. Unity plans to expand the Council in the coming months.
ATD and AI Expert Josh Cavalier Launch Generative AI Certificate for L&D Professionals
The Association for Talent Development (ATD) is partnering with AI and L&D expert Josh Cavalier to launch a new certificate program designed to help talent development professionals harness generative AI in learning design and delivery.
Hong Kong Startup Ask.Legal Launches AI Legal Assistant for SMEs and Lawyers
In an industry dominated by billion-dollar legaltech ventures, Ask.Legal, developed by Hong Kong startup DocPro Limited, is proving that powerful AI can be built lean. The platform offers a secure, cost-efficient AI legal assistant designed to save lawyers and SMEs hours of research while delivering citation-backed, Hong Kong-specific legal insights.
Asana Launches AI Teammates to Bring Context-Aware Collaboration to Enterprise Workflows
Asana, Inc. (NYSE: ASAN), a leader in work management platforms, announced AI Teammates, a new class of collaborative agents designed to understand the context of organizational workflows and assist teams across multiple functions. Unlike autonomous agents, which fail at 70% of basic tasks due to lack of context, AI Teammates are built to learn, adapt, and collaborate with humans using Asana’s Work Graph® data model.
Moveworks Partners with Asana to Bring AI-Powered Workflow Automation to Enterprises
Moveworks, a leading enterprise AI assistant, announced a strategic partnership with Asana, the popular work management platform, to embed next-generation AI automation directly into Asana’s platform. The collaboration allows organizations to automate complex workflows, freeing teams to focus on high-impact, strategic tasks.