Japanese outsourcing giant transcosmos has launched a new generative AI-driven Voice of the Customer (VoC) analytics tool, trans-AI Analytics, aimed at giving South Korean businesses a sharper read on what their customers are really saying—and feeling.
Australia has seen its fair share of tech hype including AI-powered tools that are little more than chatbots following a basic script. There’s nothing groundbreaking in old-school automation dressed up in fancy words. Now, agentic artificial intelligence (AI), an emerging disruptor that can think, adapt, and tackle dynamic, unpredictable problems with limited human oversight, is…
In a move aimed squarely at bridging the gap between AI vision and execution, Cognigy, a global leader in AI-powered customer service automation, today announced a strategic partnership with TeKnowledge, a tech services provider specializing in artificial intelligence, customer experience (CX), and cybersecurity. The alliance is designed to help enterprises deploy personalized, autonomous AI Agents across both voice and digital channels—at scale and with speed.
Rhombus, the cloud-managed physical security firm best known for its smart camera systems, is doubling down on its mission to make video surveillance more than security. This week, the company announced the release of two powerful new AI-powered features—Line Crossing and Occupancy Counting—designed to give organizations deeper insights into how spaces are used, when people move, and how to optimize everything from staffing to site layout.
The promise of generative AI has reached a fever pitch—but real progress in the enterprise? Still surprisingly rare. According to McKinsey, just 1% of organizations rate their GenAI strategies as mature. Accenture is only slightly more optimistic, citing 15% readiness for broad AI reinvention.
Pudu Robotics, a global leader in commercial and industrial robotics, today announced the launch of the PUDU T600 Series, a next-generation lineup of autonomous mobile robots (AMRs) built for heavy-load delivery and intralogistics automation in complex industrial environments. With a 600kg payload capacity and adaptive navigation capabilities, the T600 Series enables manufacturers and warehouse operators to accelerate throughput, enhance safety, and future-proof logistics networks.
The research, featured in Info-Tech’s newly released “Implement AI for Customer Experience” blueprint, lands at a critical time: customers expect seamless, personalized service, while businesses struggle with rising service costs, fragmented journeys, and shrinking patience levels from users. Done right, AI can close that gap—and unlock major wins in operational efficiency, employee engagement, and customer loyalty.
Instructure, the maker of Canvas LMS and one of the world’s most widely used edtech platforms, has officially partnered with OpenAI to bring generative AI directly into the learning experience—starting with a groundbreaking new feature: LLM-Enabled Assignments.
Instructure, the company behind the widely adopted Canvas LMS, has launched Canvas Career in beta—a next-generation learning platform aimed squarely at workforce development and career upskilling. As skills become the currency of the future job market, Instructure’s newest tool enters the scene with sharp timing and sharper tools, designed for a world where half the skills you have today may be obsolete in five years.
