Cognizant Introduces Agentic Retail CX: An AI‑Powered Contact Center Built on Google Gemini
Cognizant Introduces Agentic Retail CX: An AI‑Powered Contact Center Built on Google Gemini — the latest joint offering from Cognizant and Google Cloud that promises to reshape how retailers handle customer interactions. Announced from Teaneck, N.J., the solution blends Google Cloud’s Gemini Enterprise for Customer Experience (CX) with Cognizant’s AI Builder framework to deliver a purpose‑built, omnichannel…
