Genesys Launches New Innovations that Advance Genesys Cloud as the Agentic Orchestration Platform for Customer Experience
SYDNEY — Sept. 3, 2026 — Today at Xperience, Genesys®, a global leader in agentic orchestration for customer experience (CX), introduced new capabilities to modernise how businesses serve consumers by maintaining context and coordinating their needs from the initial engagement through resolution. Genesys Cloud™ Navigator, Genesys Cloud ™ Orchestrator, Contextual Intelligence and the AI Control Plane…
