At Xperience 2025, Genesys made it clear: the future of customer experience (CX) isn’t just about AI—it’s about agentic AI. The cloud CX leader unveiled a slate of new orchestration capabilities designed to give AI more autonomy, while also reporting blockbuster financial results that signal growing enterprise demand.
Read More
Customer experience (CX) is no longer just about answering calls faster—it’s about orchestrating personalized, AI-driven journeys across channels. At Xperience 2025, Genesys announced the launch of Genesys Orchestrators, a new program designed to help CX professionals sharpen their AI skills, earn credentials, and join a global community aimed at shaping the future of customer engagement.
Read More
At Xperience 2025, Genesys took the wraps off its latest Orchestrators Innovation Award winners—an annual showcase of companies pushing the limits of customer and employee experience with AI. This year’s lineup spans e-commerce, energy, telco, sustainability, and even humanitarian organizations, proving that experience orchestration isn’t just a buzzword—it’s fast becoming table stakes in the experience economy.
Read More
FrontierZero, an emerging leader in SaaS security based in the UAE, will showcase its SaaS Security Posture Management (SSPM) platform at GITEX Global 2025 as part of the Alibaba Cloud partner stand, taking place October 13–17 at the Dubai World Trade Centre.
Read More
Can emerging AI technology become a differentiator on the trading desk? Trading has become a focus for innovation within the investment industry. The trading desk has been applying tech to address trading and operational efficiency challenges, market complexity, and keeping ahead of compliance and regulatory rules globally. One technology, artificial intelligence (AI), stands to become...
Read More
1.As children spend more time in online gaming environments, what new risks have emerged that traditional moderation methods can’t keep up with? Traditional moderation tools typically rely on keyword filters or user reports, which means harmful behavior often goes unnoticed until after damage has been done. The reality is that risk in online games doesn’t...
Read More
1.While AI adoption is accelerating, trust seems to be lagging. Why do you think consumers are hesitant to embrace AI-powered solutions? Because the pace of AI is so fast and the stakes so high, consumers often feel left in the dark. Transparency is inconsistent, and people want to know what these tools are doing, how...
Read More
1. How does BubblyNet’s AI-enabled HVAC technology adapt in real time to changing building conditions? Our system creates a responsive, intelligent environment by using a decentralized network of IoT sensors that constantly communicate with each other. Instead of relying on a single, slow central hub, our technology processes data at the device level—what’s known as...
Read More
Worldwide end-user spending on generative AI (GenAI) smartphones is projected to total $298.2 billion by the end of 2025, according to Gartner, Inc. a business and technology insights company. It will represent 20% of total AI end-user spending in 2025.
Read More
15
49.0138
8.38624
both
both
1
3000
1
0
horizontal
https://techedgeai.com
300
0
1
Custom footer message added safely!
