NEW YORK, Oct. 29, 2026 (GLOBE NEWSWIRE) — Shield, the award-winning digital communication risk management platform, today announced its placement in the 2026 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving (DCGA) Solutions. Shield was named a Visionary and recognized for its Completeness of Vision and Ability to Execute in a thorough evaluation of…
SYDNEY, October 30, 2026 – NiCE today announced the results of a new survey examining how consumers’ personal AI agents are increasingly contacting businesses’ customer service front lines, and how those businesses are already responding. More than 118 customer service practitioners at more than 70 NiCE customer organisations described agent-to-agent collaboration. The findings confirm that…
NEW YORK, October 29, 2026 – vivenu, the AI-native ticketing infrastructure for live entertainment enterprises, today announced the launch of vivenu MCP Server, which allows organizers to manage their ticketing data with AI tools including Claude, ChatGPT, and Codex. Organizers can now use external AI tools to ask questions about their live ticketing data and…
ORLANDO, Fla., October 29, 2026 — Forty-four percent of CEOs struggle to demonstrate AI-driven financial returns to stakeholders, according to Gartner, Inc., a business and technology insights company. Yet CEOs are not retreating from technology investment. Instead, they are looking to AI and technology to help redesign how their organizations operate, compete and grow. The…
Thursday 29th October 2026 – Shopify, provider of essential internet infrastructure for commerce, has unveiled its Fall ‘26 Edition, Exponential – the tenth showcase of its latest innovations. As commerce becomes more complex, businesses need to adapt faster in often unclear ways. The Fall ’26 Edition showcases how Shopify turns this complexity into momentum, with updates…
ATLANTA — Oct. 27, 2026 — Canto, a leading digital asset management (DAM) company, today launched Canto Global Assistant, an AI-powered intelligence layer built into the Canto platform that reimagines DAM for the AI era. With Global Assistant, the DAM itself finds and fixes gaps in brand and product content, then gets the approved assets…
SAN FRANCISCO, Oct. 28, 2026 — Fibr AI, the Accel-backed experience optimization platform, today launched Agent Experience Optimization (AXO), the solution that turns brands’ own websites into their direct engines for AI visibility and agent readiness. AXO optimizes how brand information is presented to AI to improve how often, how prominently, and how accurately the brand…
SAN FRANCISCO (October 28, 2026) —ControlUp, a company reinventing IT operations with its AI platform, today announced Pulse AI Resolve, the real-time investigative AI layer of the Pulse AI ecosystem. A major enhancement of ControlUp’s endpoint self-service capability, previously ControlUp Connect, Pulse Resolve brings AI-powered investigation and remediation, built-in governance controls, and proactive issue detection directly to…
Sydney, Australia, 27 October 2026 – NiCE (Nasdaq: NICE) today announced it has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). NiCE was placed furthest of any provider for its Completeness of Vision. The promise of AI has given the contact center a new mandate. As…
