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TechEdge AI
Genesys Honours Global Innovators in Customer Experience at Xperience 2025
Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators Innovation Awards. These awards honour companies that showcase the impact of experience orchestration by seamlessly connecting customer and employee journeys for better business outcomes. This year’s winners include Aterian, Computacenter, emtelco, ENGIE, Harambee Youth Employment Accelerator, IONOS and Lighthouse Works. Read More
Kantata Launches AI Resourcing Agent to Optimize Professional Services Delivery
Kantata, a global leader in professional services automation (PSA) solutions, announced the launch of its Resourcing Agent, an AI-powered tool designed to identify and address resource risks before they escalate. The new agent is part of Kantata’s growing ecosystem of intelligent AI agents, following the earlier Project Agent, and is immediately available to all Kantata OX customers. Read More
AI Agents Redefining the Hotel Experience
The idea of a robot greeting you at check-in might seem like something out of science fiction, but it’s rapidly becoming a commercial possibility. As the hospitality industry faces pressure to boost efficiency, deepen personalisation and stand out in a crowded market, advanced AI is set to play an important role. Thanks to rapid advancements... Read More
Hoses24 Chooses FrontierZero to Strengthen SaaS Security Across Critical Operations
Dubai, UAE — September 23rd, 2025 FrontierZero, the SaaS security platform helping companies secure their SaaS and AI environments, is proud to announce that Hoses24, Australia’s leading provider of hydraulic hoses and industrial solutions, has selected FrontierZero to protect its growing SaaS ecosystem. Read More
1. Camunda emphasizes orchestration across people, systems, and devices. Why is this holistic integration critical for enterprise agility? Enterprise agility depends on people, systems, and devices being coordinated into unified, end-to-end processes. Too often, these different pieces – which also include AI tools and services by the way – are implemented in silos. Think about all... Read More
As organizations worldwide continue migrating operations to the cloud, this technology has become a staple in modern business. However, these benefits come with unique challenges that demand foresight and structured defenses. The core of effective cybersecurity is the shared responsibility model, which clearly divides security obligations between the cloud service provider and the customer. When... Read More
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