Chunghwa Telecom is gaining recognition for an AI-powered customer service platform that combines speech recognition, generative AI, retrieval-augmented generation (RAG) and voice analytics. The Taiwanese telecom provider received Frost & Sullivan’s 2026 Customer Value Leadership Recognition in the AI-powered customer services industry, highlighting how its technology is being applied to contact-center operations across enterprise and…
DTEN is expanding the role of AI in hybrid meeting rooms with the 55-inch D7X AI Board, a Microsoft Teams Rooms-certified device that processes room intelligence on-device. The all-in-one system combines cameras, microphones, speakers, computing and a 4K touch display to improve participant framing, voice capture and the quality of meeting signals available to Microsoft…
Advantech is expanding its WEDA-powered Edge AI ecosystem to address one of the industry’s persistent challenges: moving AI workloads from development environments into production at the edge. The company’s WISE-Edge Developer Architecture, WEDA-Ready Edge Computing and Advantech Container Catalog are designed to connect hardware, software containers, deployment tools and lifecycle management into a more standardized…
HCLTech is creating a dedicated business unit for a segment of enterprises that increasingly wants to move from AI experimentation to broader deployment. Called HCLTech Pulse, the new unit will target companies with annual revenue of $500 million to $5 billion, combining AI, data, cloud, cybersecurity, engineering and modernization services under a single transformation model….
OpenText and Cohere are combining enterprise information management with agentic AI in a partnership aimed at governments and highly regulated industries. The planned solution will connect OpenText’s data and context layer with Cohere’s North agentic AI platform and enterprise models, giving organizations more options over how AI agents access data, execute workflows, and where those…
Amazon Web Services (AWS) has significantly expanded the role of artificial intelligence in the requirements governing its Managed Service Provider (MSP) ecosystem. The newly published MSP Validation Checklist (VCL) 8.0 introduces 24 new controls covering areas such as agentic AI governance, Responsible AI, AI observability and operational automation, while updating another 27 existing controls to…
Corel is adding text-to-vector generation, enhanced PowerTRACE and expanded browser capabilities to the September 2026 update of CorelDRAW Graphics Suite. The release brings generative AI deeper into professional design workflows while keeping generated artwork editable, scalable and connected to established print, signage, apparel and production processes. Generative AI is moving into professional creative software, but…
TestMu AI, formerly LambdaTest, is expanding its agentic software testing platform with an Assurance Lifecycle for Kane CLI, shifting the tool from AI-assisted browser test creation toward requirement-driven quality engineering. The new workflow turns product specifications into traceable acceptance criteria and runnable tests, records execution evidence, measures proven versus missing coverage, and flags tests as…
Corporate treasury teams are increasingly treating AI and automation as strategic priorities, but a new Association for Financial Professionals survey suggests the technology push is happening alongside persistent operational and skills gaps. The 2026 AFP Treasury Benchmarking Survey found that AI and automation entered treasury’s top five priorities for the first time, while cash and…
