Atomicwork, a leader in AI-powered IT Service Management (ITSM) platforms, has unveiled its new Modern Service Management solution within Microsoft Teams. This integration leverages Microsoft’s advanced AI capabilities to provide robust IT support, enabling enterprises to deliver instant, efficient assistance directly within Teams, without disrupting employees’ workflows.
1. Solution Overview
- Launch of Atomicwork’s Modern Service Management solution embedded in Microsoft Teams.
- Aims to enhance IT support and streamline operations by reducing context-switching and operational complexity.
2. Key Features
- AI Automation: Atomicwork’s AI assistant, Atom, autonomously handles IT support issues, providing true self-service within Teams.
- Seamless Integration: Embedded iPaaS platform integrates business applications and automates workflows.
- Enhanced Productivity: AI search and integrated enterprise knowledge boost access to information and overall productivity.
- Enterprise-grade Security: Compliance with SOC2, GDPR, HIPAA, CCPA, CSA Star Level 1, and ISO 27001.
3. Benefits
- Automatically addresses over 70% of recurring requests (e.g., software access, workplace support).
- Accelerates service management and supercharges productivity by reducing manual intervention.
- Empowers service teams to focus on strategic initiatives by handling routine tasks efficiently.
4. Statements from Leadership
- Vijay Rayapati, CEO of Atomicwork, emphasizes the transformative impact of the integration on employee support and productivity.
- Sangeeta Bavi, Executive Director – Digital Natives, Microsoft India, highlights the alignment with Microsoft’s goals of enhancing workplace efficiency and IT support.
5. Future Implications
- The integration supports the hybrid work model by bringing IT service management into the primary collaboration tool.
- Simplifies IT operations and improves the digital workplace experience as hybrid work becomes more prevalent.
Atomicwork’s Modern Service Management solution, now available within Microsoft Teams, represents a significant advancement in IT support. By combining AI-driven automation with seamless integration, this solution enhances employee productivity, streamlines support processes, and reinforces enterprise security and compliance.
