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AI Innovation
Genesys Unveils Advanced Agentic AI Agents to Drive Enterprise-Wide CX Orchestration
September 12, 2025

Genesys Unveils Advanced Agentic AI Agents to Drive Enterprise-Wide CX Orchestration

At Xperience 2025, Genesys® introduced advanced agentic AI agents for the Genesys Cloud™ platform, designed to help organizations orchestrate customer and employee experiences across enterprise systems. Enhancements to Genesys Cloud Copilots and Virtual Agents bring greater autonomy, contextual awareness, and support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling AI to operate safely within enterprise guardrails. Read More
AI Automation, AI Core Technologies, AI in Business, AI Innovation, Artificial Intelligence (AI), Enterprise AI, Virtual AI
Genesys Expands CX Orchestration Across Enterprise with Work Automation and Associate
September 12, 2025

Genesys Expands CX Orchestration Across Enterprise with Work Automation and Associate

At Xperience 2025, Genesys unveiled major Genesys Cloud™ innovations designed to unify front- and back-office operations with AI-powered orchestration. The launch of Genesys Cloud Work Automation and Genesys Cloud Associate promises to transform how enterprises handle customer experience (CX) workflows by enabling AI agents to coordinate tasks across departments and partner with employees to drive efficiency and loyalty. Read More
AI Automation, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience, Workflow Automation
Genesys Spotlights Global CX Innovators at Xperience 2025
September 12, 2025

Genesys Spotlights Global CX Innovators at Xperience 2025

At a time when every brand wants to talk about “customer obsession,” some companies are actually doing something about it. At Xperience 2025 in Nashville, Genesys announced the winners of its 2025 Orchestrators Innovation Awards, celebrating organizations that are pushing customer and employee experiences into the AI-powered future. Read More
AI Automation, AI in Business, AI Innovation, Artificial Intelligence (AI)
When Your Medical Chart Calls You "Non-Compliant": Columbia Nursing Study Shows AI Can Help Remove Bias from Patient Records 
September 12, 2025

When Your Medical Chart Calls You “Non-Compliant”: Columbia Nursing Study Shows AI Can Help Remove Bias from Patient Records 

Words in medicine carry weight—sometimes too much. For patients reading their electronic health records (EHRs), terms like “non-compliant,” “drug-seeking,” or “claims pain” don’t just sting; they can erode trust and, research shows, even change the care they receive. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI)
Gartner Says Worldwide GenAI Smartphone End-User Spending to Total $298 Billion by the End of 2025
September 12, 2025

Gartner Reveals Top Technologies Shaping Government AI Adoption

GOLD COAST, Australia, September 12, 2025 – Sovereign AI and AI agents are expected to shape public sector adoption of AI within the next two to five years, according to Gartner, Inc., a business and technology insights company. Both have reached the Peak of Inflated Expectations on the 2025 Gartner Hype Cycle for Government Services. Read More
AI Automation, AI in Business, AI Innovation, Artificial Intelligence (AI), Decision Intelligence
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