Genesys®, a global leader in AI-powered experience orchestration, has announced significant advancements to its Genesys Cloud™ platform, expanding its global footprint while reinforcing responsible AI governance. The platform now operates in 21 Amazon Web Services (AWS) Regions, making it one of the most globally accessible customer experience (CX) platforms, and has achieved ISO/IEC 42001:2023 certification—the world’s first international standard for Artificial Intelligence Management Systems (AIMS). Read More









