Gleen AI, a pioneer in AI-driven customer experience solutions, has officially rebranded as Alhena AI. This change marks a significant evolution from being a simple cost-saving chatbot to becoming an omnichannel AI platform that drives profitability for online retailers. Alhena AI now offers a comprehensive suite of AI-powered tools designed to enhance customer experiences, from browsing to post-purchase support, for eCommerce businesses.
1. The Rebranding: Alhena AI’s New Identity
- A Symbol of Growth: The name Alhena represents the company’s ambition to “reach for the stars” and guide customers to success using Generative AI.
- Evolution from Chatbot to Omnichannel Platform: Alhena AI has grown from offering basic support solutions to becoming a comprehensive AI platform designed to drive customer engagement and profitability.
2. Key Products in the Alhena AI Suite
- Alhena AI Support Concierge: Automates 70% of customer inquiries, such as order tracking and returns, reducing support costs while ensuring complex cases are seamlessly transferred to human agents with full context.
- Alhena AI Shopping Assistant: Helps convert browsing into buying by offering tailored product recommendations, guided discovery, and smart FAQs, ensuring a smooth shopping journey from discovery to checkout.
- Alhena AI Agent Assist: Empowers support agents by summarizing tickets, drafting responses, and improving resolution speeds, enabling CS teams to resolve tickets twice as fast without additional headcount.
- Alhena AI Social Commerce: Provides personalized recommendations and instant answers on social platforms, engaging with customers on comments, DMs, and reels, all in over 90 languages.
3. The Impact on eCommerce
- Smarter Customer Engagement: Alhena AI enhances the overall customer experience by offering personalized, omnipresent AI assistance that scales efficiently without compromising the brand’s quality.
- Driving Profitability: By automating customer support, providing tailored shopping experiences, and enhancing social commerce, Alhena AI helps eCommerce businesses improve operational efficiency and increase profitability.
4. Alhena AI’s Role in the Future of Customer Experience
- Hallucination-Free AI: Alhena AI ensures 100% hallucination-free interactions, enhancing trust and reliability.
- AI-Powered Transformation: With its innovative approach, Alhena AI is positioned to continue leading the AI-powered customer experience transformation across the eCommerce industry.
Alhena AI’s rebranding marks an exciting chapter in the evolution of AI-driven customer experience solutions. With its powerful suite of omnichannel tools, Alhena AI is helping eCommerce businesses optimize customer interactions, streamline operations, and ultimately drive profitability. As AI continues to revolutionize the industry, Alhena AI remains at the forefront, offering smarter, more efficient ways to engage with customers and elevate the shopping experience.
