CommunityWFM Unveils AI-Powered Forecasting to Revolutionize Workforce Management
DALLAS, TX — [August 7, 2025] — CommunityWFM, a leader in contact center workforce management software, today announced the launch of its AI-driven automated forecasting solution—an intelligent, self-learning system designed to optimize forecasting accuracy while reducing manual effort and resource drain for contact centers.
Building on its long-standing reputation for advanced forecasting tools, CommunityWFM now brings machine learning and predictive analytics to the forefront. With this new release, contact centers using either the Enterprise or Essentials multitenancy versions can generate recurring, auto-refreshed forecasts with just one setup—streamlining workflows and boosting operational agility.
“We have moved the industry forward with our modern automation solutions in the past and are excited to stay at the forefront with this exciting new use case of AI,” said Daryl Gonos, CEO of CommunityWFM. “This is just one of many significant AI-based product upgrades we have on the horizon.”
How AI Forecasting Works
The solution starts with a one-time configuration by the end user. After setup, the AI system:
- Analyzes historical call volume and average handle time data.
- Builds predictive models that continuously retrain using the latest data.
- Automatically generates staffing forecasts at recurring intervals (e.g., every other Friday).
- Publishes staffing requirements—ready to act on—without further user intervention.
This hands-off, intelligence-led process allows workforce managers to respond to fluctuating service demands without constant manual adjustments. Forecast parameters are fully customizable to align with each center’s specific scheduling rhythm and coverage needs.
Benefits for Contact Centers
- Reduced manual workload with minimal setup.
- Highly accurate, repeatable forecasts based on dynamic data models.
- Improved agility in responding to fluctuating volume and staffing needs.
- Optimized resource allocation, leading to cost and time savings.
More AI Enhancements on the Horizon
This release marks the first in a series of AI innovations planned by CommunityWFM. Future enhancements will include additional forecasting variables, smarter intraday adjustments, and integrations with broader AI-based workforce optimization strategies.
“Our AI forecasting solution is just the beginning. We’re committed to empowering contact centers with tools that save time, enhance accuracy, and simplify complex operations,” said Gonos.
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