Chargebacks911, a global leader in chargeback prevention and dispute management, has appointed Donald Kossmann as its new Chief Technology Officer (CTO). With a storied career at Microsoft and deep expertise in artificial intelligence and data systems, Kossmann’s appointment signals a strategic leap forward for the company’s mission to reinvent the digital payment ecosystem.
Kossmann’s Background and Expertise
- Over 30 years of experience in AI, computer science, data systems, and fraud protection.
- Held roles such as Distinguished Engineer and VP of Business Copilot at Microsoft.
- Academic accolades include a PhD in Computer Science and professorships at ETH Zurich and Stanford.
- Co-founder of Teralytics AG, a big data startup in behavioral insights across industries.
Achievements at Microsoft
- General Manager of Fraud Protection, focusing on digital transaction security.
- Managing Director at Microsoft Research’s Redmond Lab.
- Played a central role in developing:
- SQL Hyperscale – part of Microsoft’s cloud data infrastructure.
- Microsoft Copilot Studio – a flagship AI-driven enterprise tool.
Vision for Chargebacks911
- Aims to integrate cutting-edge AI and machine learning into post-transaction systems.
- Will lead the charge in developing scalable, secure fraud prevention technology.
- Focus on restoring trust in digital transactions through real-time data intelligence.
- Reinforces Chargebacks911’s strategy to reduce friction and protect merchants and consumers.
Leadership Endorsement
- Monica Eaton, Founder and CEO of Chargebacks911, emphasized Kossmann’s impact:
“Donald’s decision to join Chargebacks911 is a resounding validation of our vision… He’s a builder, a thinker, and a leader.”
Donald Kossmann’s appointment is more than a leadership change—it’s a transformational step in Chargebacks911’s journey. With his leadership, the company is poised to redefine how businesses manage chargebacks, prevent fraud, and build digital trust through AI-powered solutions.
