Riverbed, a global leader in AIOps for observability, has announced a significant expansion of its Riverbed Platform, introducing a powerful suite of AI-driven capabilities that blend Generative, Predictive, and Agentic AI. With new data observability modules, intelligent automation, and a Smart OTel™ integration, Riverbed is doubling down on its mission: helping enterprises eliminate IT blind spots, optimize operations, and harness enterprise data for impactful AI initiatives. Backed by strong market momentum—including 102% growth in observability bookings in Q1 2025—this expansion showcases Riverbed’s commitment to delivering open, AI-first solutions that unify IT environments across applications, networks, devices, and the cloud.
Driving AIOps Evolution: Generative, Predictive & Agentic AI
Riverbed’s expanded platform is redefining AIOps with integrated AI technologies that move enterprises from reactive to predictive and autonomous IT operations.
1. IQ Assist™: Generative AI for Real-Time Insights
- Offers context-rich answers without tedious prompts.
- Surfaces graphical root causes and recommended remediations.
- Seamlessly integrates with platforms like ServiceNow.
- Supports pre-built and custom generative AI use cases.
2. Predictive AI: Spot Issues Before They Escalate
- Leverages real-time + historical telemetry for early warning signals.
- Detects performance issues like resource strain and latency spikes.
- Enables preventative action, reducing downtime and costs.
3. Agentic AI: No-Code Automation for IT
- Drag-and-drop AI agents to automate specific IT tasks.
- Orchestrated through IQ Ops with Riverbed’s Data Store as the foundation.
- Blends human oversight with intelligent machine execution.
“IQ Assist has improved our IT service desk performance and clinician productivity—giving us more time and resources for patient care.” – Zeno Tadjine, The Princess Alexandra Hospital NHS Trust
Eliminating IT Blind Spots with New Data Modules
One of the biggest barriers to effective IT management is incomplete visibility. Riverbed tackles this with three new data modules, all accessible via the Riverbed Unified Agent:
1. Unified Communications Module
- Real-time analytics for Microsoft Teams, Zoom, WebEx.
- Helps solve UC-related help desk tickets before user experience is impacted.
- Paired with IQ Ops to enable predictive troubleshooting.
2. NPM+ Packet Capture Module
- Endpoint-based packet capture for Windows, macOS, Linux.
- First-of-its-kind for Zero Trust environments.
- Supports diagnostics even beyond corporate networks.
3. Aternity for Intel® Thunderbolt™ & Wi-Fi
- Provides below-the-OS telemetry via Intel’s Connectivity Analytics SDK.
- Ensures visibility into the entire Intel device ecosystem—from peripherals to docks.
- Enhances digital employee experience with device-level insights.
Aternity Enhancements for Cloud-Native & VDI
To meet the needs of modern digital workspaces, Riverbed is expanding its Aternity observability capabilities:
- Kubernetes Operator: Speeds deployment of cloud microservices monitoring by 300%.
- VDI Intelligence: Offers real-time, multi-session visibility across:
- Citrix
- IGEL
- ChromeOS
- Omnissa (formerly VMware)
- Azure Virtual Desktop
These upgrades enable IT teams to optimize performance across hybrid and virtual infrastructures with minimal overhead.
Smart OTel™: Precision Telemetry for Enterprise AI
The recently launched Smart OTel™ introduces a smarter way to manage OpenTelemetry data in enterprise environments.
- Extracts targeted data instead of raw telemetry overload.
- Integrates seamlessly with any standard OTel collector.
- Converts third-party data into OTel-compliant insights.
- Applies Riverbed AI automation to enhance telemetry before export, improving precision.
Smart OTel ensures that only the most high-value signals are processed and shared—crucial for feeding accurate data into AI pipelines, compliance systems, and business intelligence tools.
The Riverbed Platform: Unifying Enterprise Observability
First launched in 2024, the Riverbed Platform breaks away from the fragmented tool sprawl that plagues IT teams today. Its open, AI-first architecture provides:
- Full-stack, full-fidelity visibility across:
- Applications
- Networks
- Endpoints
- Digital Experience (DEX)
- Cloud and mobile environments
- Zero Trust architectures
- An integrated Riverbed Data Store that filters noise and surfaces only meaningful signals.
- AI-powered orchestration via IQ Ops, enabling:
- Proactive problem resolution
- Task automation
- Business continuity
Together, these components enable true end-to-end observability that’s scalable, efficient, and future-ready.
“Riverbed’s open platform is uniquely positioned to consolidate tools, simplify complex environments, and drive real ROI.” – Bob Laliberte, Principal Analyst, theCUBE Research
With its latest platform expansion, Riverbed is redefining what it means to deliver enterprise-grade observability. By integrating Generative, Predictive, and Agentic AI into one cohesive framework—supported by new telemetry modules and Smart OTel—Riverbed empowers IT teams to be not just reactive, but strategic enablers of innovation.
In a world where enterprises are flooded with telemetry but starved for insight, Riverbed offers the precision, intelligence, and automation needed to thrive.
