SysAid, a leader in AI-first Enterprise and IT Service Management (ITSM), has launched an embedded integration with Workato, a top player in agentic orchestration. The move allows SysAid customers to automate workflows across IT, HR, Finance, and Customer Support, connecting over 1,000 third-party applications directly within the SysAid platform.
The integration leverages Workato’s no-code/low-code automation engine, empowering businesses to build, deploy, and scale end-to-end workflows without writing a single line of code. The aim: accelerate productivity, streamline operations, and extend SysAid’s value across the enterprise.
“Workato and SysAid share a commitment to unleash the true potential of IT across the entire organization,” said Nam Le, SVP & GM Embed at Workato. “By embedding Workato into the SysAid platform, businesses can automate at scale, connect every tool in their tech stack, and drive unprecedented efficiency.”
SysAid CEO Avi Kedmi added, “Our customers want a service management platform that integrates effortlessly from IT to HR, Finance, and beyond. Embedding Workato gives them flexibility, speed, and innovation without code.”
Automation Built on Four Pillars
The new capabilities rest on four core foundations:
- No-Code/Low-Code Automation: Drag-and-drop workflows and reusable recipes accelerate automation design.
- End-to-End Integrations: Connect over 1,000 applications, enabling seamless interoperability across departments.
- Smart Triggering & Data Mapping: Automations react to real-time events and manage data intelligently across systems.
- Enterprise-Grade at Scale: Secure, reliable, and trusted by both startups and Fortune 500 companies.
Real-World Impact
SysAid AI can now act on Workato recipes spanning multiple systems. For example, SysAid Copilot can automatically trigger a workflow to resolve tickets, updating tools like Azure DevOps without human intervention.
Beta testers reported strong job run success rates, reduced manual workloads, and measurable gains in service efficiency, validating the solution’s reliability and speed.
The embedded Workato integration is available immediately for SysAid customers globally, promising faster time-to-value and broader workflow automation across enterprise operations.
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