SysAid has introduced ready-to-use AI Agents within SysAid Copilot, marking a major shift in IT Service Management (ITSM) with Agentic AI. These AI Agents anticipate needs, automate tasks, optimize workflows, and take intelligent action—streamlining IT operations and enhancing efficiency. Unlike traditional enterprise automation solutions, SysAid’s AI Agents deliver advanced capabilities without complexity or excessive costs, making AI-powered ITSM accessible for midsize organizations.
Transforming ITSM with AI Agents
Intelligent Automation for IT Workflows
- AI Agents automate key IT operations, reducing manual effort.
- Seamlessly integrate with Azure AD, Intune, SharePoint, Slack, and other enterprise tools.
- Handle tasks such as employee onboarding, asset lifecycle management, and predictive issue resolution.
AI That Acts, Not Just Suggests
- AI-driven decision-making and execution instead of basic recommendations.
- Automates workflow adjustments in real-time based on dynamic IT environments.
- Predictive analysis to prevent IT disruptions before they occur.
Secure, Enterprise-Grade AI for Midsize IT Teams
- Built-in SOC2 certification, GDPR compliance, and customizable access controls.
- Policy guardrails and full monitoring ensure AI-driven ITSM is secure and transparent.
- Designed to work without extensive development resources or external consultants.
Industry Impact & Early Adoption Success
SysAid’s AI in Action: Key Findings from the 2025 State of Service Management Report
- 90% of IT professionals reported improved service delivery with SysAid AI.
- 57% said SysAid Copilot enhanced team collaboration through AI-driven capabilities.
- 54% reclaimed valuable time for high-priority tasks.
Real-World Results: Customer Success with AI Agents
- Scotia Investments saw rapid AI adoption using the AI Agent Builder with no prior AI experience.
- “An easy 10 out of 10 on ease of use,” said Bryan Guinta, IT Operations & Infrastructure Manager.
AI Agent Builder: Customizing IT Automation Without Code
- No-code AI Agent Builder enables IT teams to design custom AI Agents effortlessly.
- Allows simple conversational inputs to define tasks, data sources, and outputs.
- Provides enterprise-level automation in an intuitive, accessible format.
Learn More: Exclusive Launch Event & AI Certification
Live Demonstration & AI Training
- SysAid will showcase AI Agents in action at an exclusive launch event on March 25th.
- Introduction of the latest AI training and certification module, focused on responsible Agentic AI adoption.
- IT professionals can gain hands-on experience, governance insights, and AI credentials.
SysAid’s AI Agents are transforming IT Service Management, redefining automation, and making AI-powered ITSM accessible, secure, and highly efficient. With ready-to-use automation, no-code customization, and AI-driven decision-making, IT teams can work smarter, faster, and more securely.
