Shift Technology, a global provider of AI-driven decision automation for insurance, has deployed generative AI (Gen AI) capabilities in its Shift Claims Fraud Detection and Shift Claims Intake platforms for Tokio Marine & Nichido Fire Insurance Co., Ltd. The move introduces advanced visual intelligence that improves image and document analysis, helping insurers extract critical information from both structured and unstructured data.
AI Meets Claims Processing
Insurance claims professionals rely on documents and images to make critical decisions. Traditionally, reviewing and categorizing this data has been labor-intensive—and increasingly challenged by sophisticated fraudulent claims. Shift’s Gen AI-powered visual intelligence tackles this by accurately categorizing documents and images and extracting key information for faster, more precise decision-making.
Efficiency and Fraud Prevention
The integration of visual intelligence not only streamlines claims processing but also strengthens fraud prevention efforts. Tokio Marine expects the technology to significantly reduce risks posed by fraudulent claims while improving operational efficiency across its property and casualty insurance operations.
Shift Technology has been supporting Tokio Marine with AI, machine learning, and intelligent document processing (IDP) solutions, all aimed at optimizing claims handling and protecting customers. The addition of Gen AI visual intelligence represents a step forward in leveraging cutting-edge AI to meet the growing complexity of insurance fraud challenges.
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