ServicePower, a leader in AI-powered field service management (FSM), has been named a Major Player in the 2025 IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications report (doc #US52967825). The recognition highlights ServicePower’s innovative approach to blending AI, workforce management, and compliance into a single, end-to-end platform.
Computer Vision Meets Field Service
A key differentiator for ServicePower is its acquisition of Inveniam, which brings advanced AI computer vision capabilities to the platform. Unlike traditional FSM solutions that primarily focus on schedules and work orders, ServicePower now leverages unstructured data such as images and video to improve quality, reduce rework, and ensure “right first-time” outcomes.
“AI is reshaping field service at an unprecedented pace,” said Ahmed Ghorbal, Senior VP of AI at ServicePower and CEO of Inveniam. “By combining advanced computer vision with intelligent scheduling and compliance automation, we’re equipping service organizations to meet rising customer expectations while lowering costs and improving operational efficiency.”
End-to-End Intelligence for Field Teams
ServicePower’s platform addresses multiple pain points in field service operations:
- Harness AI for quality and efficiency: Vision AI validates photo-based work and ensures compliance, reducing rework.
- Optimize workforce productivity: Employees and contractors are managed in a single environment with AI-powered scheduling, automated dispatch, and reimbursement.
- Mitigate risk through compliance automation: Credentialing, license verification, and insurance checks reduce liability and build trust at every service interaction.
“From schedule optimization, contractor management, compliance automation, and Vision AI, we are committed to helping our customers deliver faster, safer, and higher-quality service outcomes,” said Frank Gelbart, CEO of ServicePower.
Why It Matters
With nearly 30 years in the field service sector, ServicePower is using AI not just to automate tasks, but to enhance the full service lifecycle. By integrating computer vision, intelligent scheduling, and compliance automation, the company positions itself as a comprehensive solution provider in an increasingly competitive, high-expectation market.
The IDC MarketScape recognition underscores ServicePower’s growing leadership in AI-enabled FSM, setting a benchmark for end-to-end intelligent service delivery.
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