ServiceNow (NYSE: NOW), the enterprise AI platform driving business reinvention, is making a major bet on Canada’s public sector. The company announced a CA$110 million multi-year investment to enable AI adoption at scale, including the creation of a Canada Centre of Excellence and roughly 100 new high-skilled jobs.
Building Local AI Infrastructure
The investment focuses on Canadian-hosted, AI-ready digital infrastructure with advanced data residency, security, and operational controls. By running the ServiceNow AI Platform locally, public sector organizations can automate work, enhance service delivery, and increase operational efficiency while meeting stringent privacy and regulatory requirements.
Chris Ellison, group vice president and general manager of ServiceNow Canada, described the move as “a major investment in Canada’s digital future,” emphasizing the creation of high-skilled jobs and the expansion of local expertise to accelerate AI and cloud deployments.
Canada Centre of Excellence and Skilled Workforce
The new Canada Centre of Excellence will house approximately 100 new employees dedicated to helping public sector clients accelerate ServiceNow deployments, extend AI capabilities, and deliver tangible value quickly. The initiative underscores ServiceNow’s commitment to combining technological innovation with workforce development.
Strategic Implications for Public Sector Digital Transformation
ServiceNow’s expanded footprint builds on existing work with federal departments, crown corporations, provincial governments, and major cities. The investment strengthens Canada’s AI adoption capabilities while advancing digital sovereignty and ensuring secure, local data processing—an increasingly important factor for governments balancing efficiency with citizen privacy.
Evan Solomon, Canada’s Minister of AI and Digital Innovation, praised the collaboration, highlighting its role in fostering trusted innovation and building a resilient Canadian economy.
Looking Ahead
This initiative represents the next chapter in ServiceNow’s long-term Canadian strategy. As public sector organizations continue to modernize and embrace AI, the combination of local infrastructure, skilled talent, and advanced operational controls positions ServiceNow as a key partner in Canada’s digital transformation journey.
