Ribbon Introduces Acumen to Accelerate Autonomous Network Transformation
Ribbon Communications Inc. (Nasdaq: RBBN) has unveiled Acumen, a new AIOps and automation platform designed to help service providers, enterprises, and critical infrastructure operators manage increasingly complex networks and accelerate the transition to autonomous operations.
“Network operators are under constant pressure to reduce costs while boosting agility, and automation and AIOps are essential to meeting those demands,” said Sam Bucci, COO and EVP at Ribbon. “Acumen empowers operators with end-to-end observability, AI-driven insights, and customizable automation throughout the network lifecycle.”
Driving Predictive, AI-Driven Network Management
Acumen provides a unified view of network performance, integrating Ribbon and third-party components to support proactive, data-driven decision-making. Key capabilities include:
- End-to-End Observability: Real-time insights across the network lifecycle to detect, diagnose, and resolve issues.
- AI-Driven Automation: Ready-made apps, low-code/no-code workflows, and AI services for deployment, operations, and security.
- Custom App Creation: Acumen Builder enables operators to instantiate AI agents into business processes, leveraging models, data stores, and analytics for tailored solutions.
- Operational Efficiency: Out-of-the-box applications built on Ribbon’s Analytics and Muse platforms provide KPI dashboards, troubleshooting, and data enrichment.
“By integrating Acumen into our operations, we’re enhancing reliability and performance while laying the groundwork for self-healing, future-ready networks,” said Luciano Ramos, CTO and Product Officer at Optimum, one of the first providers to deploy Acumen.
Industry Impact and Positioning
Acumen extends Ribbon’s portfolio by combining its expertise across Layers 0/1–7, cloud-native software architecture, and advanced analytics, according to Roy Chua, founder and analyst at AvidThink. This positions Ribbon to distinguish itself in a new generation of AI-powered, autonomous network platforms, helping operators reduce costs, enhance resilience, and improve customer experiences.
With Acumen, Ribbon is advancing the vision of self-optimizing networks, leveraging responsible AI to deliver predictive maintenance, enhanced operational resilience, and efficient, data-driven network operations.
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