Oracle has introduced the Oracle Intelligent Communications Orchestration Network Cloud Service, a next-generation platform designed to simplify complex enterprise communication networks. The solution centralizes and orchestrates voice, collaboration, AI, and other services across on-premises, cloud, or hybrid environments—helping enterprises and managed service providers reduce operational overhead while improving agility.
“Managing global communications infrastructure across multiple vendor solutions can be incredibly complex and costly, especially as AI and cloud services proliferate,” said Irwin Lazar, president of Metrigy Research. “Intelligent communications orchestration offers potential to streamline operations, accelerate deployment, and secure environments while providing unified data for business intelligence and AI models.”
Tackling Voice AI and Network Complexity
As enterprises adopt cloud-based voice infrastructure and AI-driven services, they face hurdles like restrictive calling plans, fragmented tools, vendor lock-in, and security vulnerabilities. Oracle’s solution addresses these pain points through an agile, technology-agnostic platform built on Oracle Cloud Infrastructure (OCI), enabling seamless integration of AI and communication services.
Key capabilities include:
- Simplified operations: Connect and manage UCaaS, CCaaS, third-party voice, AI, and on-premises solutions through a single orchestration layer, reducing operational complexity.
- Integrated Voice AI: Deploy AI-driven services for real-time insights, incident avoidance, and optimized call flows.
- Streamlined call management: Centralize routing, policy enforcement, and security controls across all communication channels.
- Tailored customer experiences: Maintain consistent interactions for employees and customers, regardless of service provider or deployment model.
- Centralized intelligence: Orchestrate dial plans, routing, policies, and analytics from a unified layer, simplifying global deployments while enhancing resilience.
“Enterprises are facing a new generation of complexities as cloud technologies expand and AI adoption accelerates,” said Andrew Morawski, EVP and GM at Oracle Regulated Industries. “With Oracle’s communications orchestration solution, organizations can integrate AI into unified communications, helping them evolve rapidly to meet business demands.”
By providing a single orchestration platform that unifies AI, voice, and collaboration services, Oracle aims to reduce operational friction, accelerate innovation, and empower enterprises to manage global communications with agility and security—addressing both current challenges and the next wave of AI-driven enterprise needs.
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