Onix Acquires UJET’s Professional Services Team to Drive AI-Powered Contact Center Modernization
Onix, a heavyweight in cloud, data, and AI services—and a 16-time Google Cloud Partner of the Year—has just made a strategic play to cement its leadership in AI-powered customer engagement. The company announced its acquisition of the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) provider known for its deep Google Cloud integration.
This move instantly expands Onix’s expertise in deploying Google’s Customer Engagement AI Suite (CES)—and, more importantly, positions it as a premier go-to partner for large-scale, next-gen contact center transformation.
Why This Deal Matters
UJET’s CCaaS platform is built natively on Google Cloud, making it one of the most AI-integrated customer engagement solutions in the market. Its seamless connection with Google’s generative AI and conversational tools allows enterprises to embed intelligence throughout their service operations—from call centers to chatbots.
By acquiring UJET’s services team, Onix gains an elite bench of CES deployment experts, allowing it to scale its implementations across industries like telecom, banking, retail, and healthcare.
This acquisition doesn’t just deepen Onix’s bench—it fuses UJET’s CCaaS power with Onix’s proprietary Agentic AI solutions and Agentspace platform, creating a one-stop shop for enterprises looking to overhaul their customer service operations with scalable, autonomous intelligence.
From AI-Ready to AI-Active
While much of the industry is still focused on “AI readiness,” Onix is taking things a step further. With its Agentic AI platforms already enabling intelligent virtual agents and automated decision-making across customer service workflows, the addition of UJET’s service capabilities adds real-world execution muscle.
“This is about scaling impact,” said Sanjay Singh, CEO of Onix. “With UJET’s services team on board, we can drive CX transformation at a fraction of current costs, and help enterprises move beyond pilots to full-scale AI adoption.”
Tapping Into the Google Cloud AI Stack
This acquisition further tightens Onix’s alignment with Google Cloud’s AI ecosystem, including the powerful Gemini models and tools like Contact Center AI (CCAI) and Vertex AI. It also bolsters Onix’s standing as a preferred implementation partner for enterprises adopting Google’s CES stack, particularly in high-volume environments.
In fact, Onix was recently named Google Cloud’s 2025 Partner of the Year in Data & Analytics and Telecommunications—adding more weight to its growing influence in the AI-for-enterprise space.
UJET Refocuses, Onix Scales
UJET’s decision to offload its professional services arm is strategic. “To keep pace with demand and stay focused on innovation, we’re partnering with Onix to handle implementation at scale,” said Vasili Triant, CEO of UJET. “They’re trusted, aligned with Google Cloud, and deeply committed to customer success.”
The deal signals UJET’s shift toward a product innovation-first strategy, while relying on a heavyweight like Onix to ensure customer implementations meet enterprise-grade expectations.
Enterprise Impact and the Road Ahead
For enterprise customers, the implications are clear: faster, smarter, and more cost-effective contact center modernization. Onix’s Agentic AI platforms—now fused with UJET’s CCaaS capabilities and Google CES expertise—can enable a new class of customer engagement apps that drive lower TCO, faster ROI, and measurable improvements in customer satisfaction.
That’s already playing out in places like Key Bank, where a senior executive said the partnership is critical to “executing our vision for a modernized, AI-first customer experience.”
Onix’s backer, Tailwind Capital, sees the deal as a milestone in the company’s growth journey. “This is exactly the kind of strategic acquisition we aim for—highly complementary, immediately impactful, and aligned with Onix’s mission to embed AI across the enterprise,” said partner Will Fleder.
Bottom Line
As the AI arms race accelerates across the enterprise tech stack, Onix just made a decisive move to own the intersection of customer engagement, AI, and Google Cloud. With UJET’s elite services team and a proven IP portfolio, it’s now better equipped than ever to transform even the most complex contact centers into agile, intelligent engines of customer delight.
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