Kyndryl, a major player in enterprise technology services, is stepping up the AI game with new advisory and implementation offerings designed to guide organizations through change management while scaling agentic AI for measurable business outcomes.
The new services, anchored by the Kyndryl Agentic AI Framework, aim to reshape workflows, accelerate AI adoption, and foster richer interactions between humans and AI agents. Essentially, Kyndryl is betting big on helping enterprises not just adopt AI, but integrate it in ways that actually enhance employee and customer experiences.
“Agentic AI will rapidly reshape job roles, ways of working and how enterprises are organized—and equally change how they engage their customers,” said Ismail Amla, Senior VP of Kyndryl Consult. “Organizations that move fast to bring their workforces and customers along the AI journey… will have the competitive advantage.”
The launch comes at a critical time: Kyndryl’s 2025 Readiness Report finds that 87% of business leaders anticipate AI will transform jobs in the next year, yet only 29% feel their workforce is truly ready. The report underscores culture as a key differentiator: adaptable organizations are 15 points more likely to see positive ROI from AI investments.
What’s New: Agentic AI at Scale
Unlike standard AI implementations, Kyndryl’s approach emphasizes human-AI collaboration. Its services focus on three main pillars:
1. Workforce Transformation and Change Management
Kyndryl helps organizations redesign roles, reskill employees, and adopt AI tools seamlessly. Tailored learning programs and upskilling initiatives prepare staff to work alongside AI agents, rather than be replaced by them.
2. Business Process Redesign
By evaluating current processes and reengineering them for AI integration, Kyndryl ensures that workflows are optimized for an AI-native enterprise. The company also maps skill gaps and trains teams to use AI to drive efficiency and innovation.
3. User Experience Design and Delivery
Through its Kyndryl Vital design-led practice, the firm focuses on AI-powered co-creation, crafting interactions where AI agents anticipate user needs and act proactively. This approach moves beyond traditional prompt-driven AI, offering context-aware, rich user interfaces that make machine-to-human interactions more natural and effective.
Kyndryl has already started deploying these services with global clients. For example, it is helping a multinational manufacturer reshape its workforce, culture, and structure for AI-enabled transformation, while a healthcare provider benefits from a dedicated program aimed at daily AI adoption.
Industry analysts see this as part of a broader trend: enterprises that neglect change management and workforce readiness risk underperforming on AI investments. With Kyndryl’s framework, organizations gain a structured roadmap for scaling AI while keeping human users engaged and productive.
In short, Kyndryl is positioning itself as a bridge between the AI hype and tangible business outcomes. For enterprises ready to move fast, this is about more than automation—it’s about creating a genuinely AI-native organization.
Power Tomorrow’s Intelligence — Build It with TechEdgeAI
