Intellect, a leader in AI-driven Quality Management Systems (QMS), has expanded its global footprint by acquiring Zaptic, a UK-based Connected Frontline Worker (CFW) platform. The move unites quality, safety, and operations into a single AI-enabled ecosystem, bridging the gap between planning and execution for manufacturers.
The acquisition aligns with Intellect’s strategic push into both process and discrete manufacturing, enabling organizations to drive operational efficiency, enhance compliance, and accelerate decision-making on the plant floor.
Digitizing Frontline Workflows
Founded in Manchester, Zaptic specializes in digitizing complex frontline processes, from production checks to continuous improvement programs. Its platform empowers teams at companies like Berry and Asahi to streamline workflows, enhance safety, and ensure compliance.
By combining Zaptic’s capabilities with Intellect’s AI-powered QMS, manufacturers gain real-time visibility across operations, connecting quality data with execution. This integration creates an end-to-end performance management system, making it easier to identify bottlenecks, enforce standards, and drive continuous improvement.
“Our goal has always been to transform how quality and operations teams work together,” said Heather Preu, CEO of Intellect. “With Zaptic, we’re not just expanding our technology—we’re uniting people, processes, and AI to deliver faster insights and stronger compliance.”
Bringing Connected Frontline Worker Capabilities to the U.S.
Through the acquisition, Intellect plans to extend Zaptic’s CFW platform to its U.S. customers, enabling frontline teams to collaborate via AI-driven workflows. This allows operations managers to monitor execution, ensure compliance, and make decisions faster—directly from the plant floor to enterprise dashboards.
The move echoes insights from Constellation Research, which notes that most SaaS AI systems struggle to deliver meaningful frontline productivity gains without context from internal SOPs, customer data, and organizational knowledge graphs. The combined Intellect-Zaptic platform addresses this by embedding operational context into AI workflows, closing the gap between insight and action.
Global Expansion and Local Expertise
Zaptic’s team will continue operating from the UK, strengthening Intellect’s presence in Europe and supporting global clients with localized implementation and training services. The acquisition also taps into Strattam Capital’s backing—Intellect’s private equity partner—which has enabled the company to scale operations, expand platform capabilities, and accelerate AI-driven innovation across regulated industries.
“This acquisition marks the start of the next era in connected operations—where compliance and quality are enabled through one performance-driving system designed around people and AI,” said Richard Milnes, CEO of Zaptic.
Why This Matters for Manufacturers
The combined solution delivers:
- Integrated quality and operational workflows across production lines
- AI-enabled compliance monitoring for regulated environments
- Real-time visibility from plant floor to enterprise reporting
- Accelerated decision-making and ROI from operational data
As manufacturers face increasing pressure to improve efficiency, reduce errors, and comply with stringent safety and quality standards, platforms like Intellect-Zaptic’s AI-powered, connected operations solution could become a cornerstone for digital transformation.
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